Customer Care Program

Ensuring Your Peace of Mind – Wherever You Are

We invite you to learn about the Customer Care programs we have in place:

  • Customer Care Reminder Program
  • Customer Care Follow Up Program
  • Early Bird / Nite Owl Service
  • Online Customer Survey

Our goal at AutoCraft of Spokane is to handle all issues related to your vehicle so well that we earn the privilege of managing the lifecycle of all of your vehicles, your family’s vehicles and your friend’s vehicles. In order to accomplish this, we know we need to perform the highest quality work on your vehicle at a fair price.

The service our customers receive doesn’t stop when they leave AutoCraft. It continues on. We know that our customers rely on us to take care of their vehicles and ensure that they have a safe, comfortable ride. It’s been this way since we first opened our doors, and we intend to continue this tradition of customer care for years to come.

We don’t want you to need to think about the health and longevity of your vehicles. We will do that for you. We are going to accurately alert you when you need to come in for needed services or when we feel we need to discuss your vehicle’s history. This is achieved by using a highly intelligent system of reminder mailers that follow the custom schedule for your vehicle, adjusted to your specific driving habits. When you get a reminder mailer, just give us a call.

We will also follow up with you on the phone after the service to make sure everything is okay. This is also a chance for you to help us. We want to ensure that everyone in our organization is representing AutoCraft of Spokane properly, giving top quality service and doing a great job. You can help us do this by letting us know how you felt about your recent visit to us when we call to follow up with you. We want to make sure that we are worthy of your business.

But, just don’t take it from us. Read what our customers have said about our service.

If you have any comments or questions, we want to hear from you.
You can email us or give us a call. You can also fill out our Online Customer Survey, we welcome all comments and love to hear from our customers!

Customer Care Reminder Program

Reminders Tailored Specifically to You and Your Vehicle

It is absolutely crucial that we tell you when your vehicle needs attention. When you get one of these reminders, just give us a call to review the items that may be needed. Here are examples of mailers that you may receive from us:

Oil Change Reminders
If you choose AutoCraft of Spokane to change your oil, we will send you a reminder mailer when you need it based on your specific driving habits AND the type of oil you use. At AutoCraft, we believe that you should change your oil every 3,000 miles if you use regular

oil and every 5,000 miles if you use full synthetic. Many manufacturers are extending the recommended oil change intervals and we know this is not the best way to maintain your vehicle.

Scheduled Maintenance Reminders
Every vehicle has a schedule that needs to be followed to some degree. We will send you a reminder for all of the major intervals you need to be aware of. Again, just call us on the phone and we will discuss everything that may be done. We will determine together what needs to be done and set an appointment.

Technician Recommended Service Reminders
When you service your vehicle at AutoCraft, you may not want to do everything that we say should be done at that time. We will send you a note a month later just to remind you of the recommendations that were made and you can choose to have them done when you are ready.

Early Bird / Nite Owl Service

For Busy Customers on the Go

Although we have convenient hours of operation (8:00 am to 5:00 pm Monday through Friday), we know that sometimes our customers’ busy schedules does not allow them to be able to bring their vehicles in during those times. To accommodate our busy customers, we offer an Early Bird /Nite-Owl Service.

Online Customer Survey

Because Your Opinion Matters to Us

We want to know if our services are meeting not only your expectations, but ours as well. This helps us to continually review our services and improve on them based on our valued customers’ feedback. It is important to us to hear from our customers, and we highly value any comments we receive. Our Online Customer Survey’s can be found here.