Reviews
Goo bug
18:32 31 Oct 24
Anthony Boitano
02:27 11 Oct 24
Rainz
16:21 09 Oct 24
R
22:29 09 Aug 24
They did a wonderful job working on our subaru and were incredibly knowledgeable and happy to answer any of my many questions. They will for sure have our service 100% moving forward.
Mike
22:22 02 Jul 24
Very courteous staff, but not the place to go to have a screw or nail removed from a tire- $65. (They use the patch method rather than the plug method.) I asked if they get many of these- said rarely- most people go to a tire shop like Les Schwabs… so I called them- they said worst case scenario to remove and repair a screw or nail puncture $20 plus tax- and they use BOTH methods on the tire- they patch and plug it. 🫤
Alex Tyson
16:19 21 Jun 24
Alex Tyson
00:05 21 Jun 24
Amazing quick service!! Got me back in business quick.
Christy Walls
23:29 19 Jun 24
As I was driving on the freeway, a piece of metal was thrown from a vehicle and got lodged underneath my car. I do not live locally and was concerned about the safety of driving my vehicle back to Pullman. I called to various mechanics, but no one was willing to see me. However, when I called aAutoCraft, they told me to come in immediately. They checked my vehicles damage and ensured it was safe for me to drive back home. They didn’t charge me a thing and gave me their cell numbers just in case I had an issues on the drive back. They provided me with great customer service and friendly faces in stressful situation. I am extremely very grateful ☺️
Eric Priest
21:22 10 Jun 24
Always happy every time I leave there
Holly Gunby
23:38 25 May 24
Honest and good service.
Larry Swanson
00:07 17 May 24
Several years ago, having moved back to the Spokane Valley after many years away, I had no Idea where to go for dependable auto maintenance. I tried AutoCraft simply because it was close. Now, 3 years later, I'm more than happy to have chanced across them. They've always been knowledgeable, thorough, friendly, and very helpful. I mean, really, what more could I ask? Thank you for your excellent work and attitude.
Bryan Lukezich
01:51 02 May 24
These guys are awesome. Very happy with the quality of service .
Dominick Schneider
01:41 01 May 24
amazing. they deserve way more recognition and respect for the work they do. they are whole hearted, and hard working people that genuinely want you safe, and happy. i would trust them with my life
Scott Reese
19:21 21 Apr 24
We highly recommend Autocraft for all your auto repairs. Matt was highly professional! We will use this business again and tell all our friends about it!
Bella V
18:19 15 Apr 24
Buddy and the man at the counter helped us with our truck issue and were absolutely fabulous about it. We’ll be recommending them to everyone in town!!
John
22:05 02 Apr 24
Tricia Ward
14:11 22 Mar 24
Thank you to the AutoCraft team for squeezing in a major oil leak repair for my Astro Van so I could get back on the road to Seattle. Monica and the rest were so helpful and knowledgeable regarding what was happening, they took the time to help me understand the extent of the issues, even with some less concerning repairs I need to do in the future. I’m definitely going to use them again and schedule major repairs when I’m on that side of the state, thank you so much guys!
Chloe E
01:03 09 Mar 24
Amazing service. Our car battery died and had to be fully replaced. They talked us through the whole process and had everything done within a few hours! Will definitely be going back and cannot thank them enough!
katryce phillips
15:03 28 Feb 24
These guys are great! I don't go anywhere else!
A Thompson
06:23 19 Jan 24
Autocraft does good work. They go above and beyond to make your car reliable again and use OEM parts. You could get work done cheaper elsewhere but its going to be woth less reliable parts. Monica and Dave took care of me and got my snowplow work truck back on the road after a starter and corroded wires from the starter made me have to call a tow to get it transported there.
Curtis Noble
20:38 13 Jan 24
I don’t get a chance to review many auto repair shops. (I drive Toyotas) So, I’m kind of excited to share my experience with AutoCraft.I bought a used 2016 Tacoma with 90k miles from Northwest Motorsport in Jan, 2023. A day after we got it, it died in the WalMart parking lot. Well, it went into limp mode basically.We got it home, I disconnected the battery and reconnected. And it ran fine for another day. Then it died again. The Trac Control and check engine lights came on.Northwest Motorsport said they’d handle it and sent me to Mechanic’s Pride who does all their repair work I guess. The mechanics there were great, but couldn’t reproduce the issue!So I went home. We drove the truck, problem free, for the next nine months. Not another single issue.Then in November it happened again. So I looked at Google Reviews and made some calls. After speaking with Monica at AutoCraft I felt like that was the best option. But you never really know. So it’s a gamble.I didn’t want to risk taking it there, and then not being able to reproduce the problem. So I didn’t reset anything this time and called a tow truck to pick it up.I explained the very long story to Miles and Monica. They listened and took good notes. You see, the issue in my mind was electrical. Since the truck runs fine most of the time it just seemed like an electrical issue.One of the certified mechanics, Buddy, took on the project. The error codes indicated a lot of fuel injection issues.Buddy removed the injectors and sent them off to be serviced. He tested the injector wiring harnesses and found that it was faulty. So he replaced those harnesses.We got the truck back in a reasonable amount of time and haven’t had an issue since.I was most impressed with the constant communication and time spent explaining things to me so I could understand.They gave me options and choices. And explained potential scenarios.They asked for approval prior to starting on any work. For example, Monica called me to explain that Buddy had identified the wiring harnesses as the issue. And he also wanted to send off the injectors to be serviced just as a precaution and since they were already accessible. So I agreed.To me, the trust and communication was the most important aspect to me. And the cost is secondary.But I was very pleasantly surprised to see the final bill was about half of what I expected based on the number of hours spent.I’d love to say I’ll be a loyal customer. But again, I drive Toyotas. So, if all goes as planned I’ll probably never see Miles, Monica, or Buddy again.However, any of my friends with Chevy’s and Ford’s, who always seem to need mechanics…well, I’ll refer you to AutoCraft. They’re the best.
Mr. Hurley
14:08 15 Dec 23
Had a great experience with auto craft. They made it a priority to get it done in one day and were super friendly to work with.
Benjamin Rumery
00:32 01 Dec 23
Robert De Moya
23:34 24 Oct 23
I was really happy with my recent service. My old GM was having misfiring issues. The shop cleared it right up the same day I called and took care of a longterm check engine light issue for my EGR valve. Thank you.
Rachel Miller
17:52 27 Sep 23
One of my vehicles had been sitting for around a year. I specifically explained this to them. I specifically requested an oil change, an overall inspection, battery charge, and all fluid top off for a vehicle that had been sitting for a year (coolant, trans, etc) Thank god I decided not to trust them and popped the hood. They didn't replace ANY fluids and I had been driving around with a BONE DRY coolant reservoir and noticed my car shifting extremely hard and squealing everywhere I go and of course, they didnt replace any transmission fluid. This could've caused permanent damage to my vehicle.. and may have already. Their front staff is kind but I would rather have a rude staff that can actually get the job done (if I had to pick) than ever come back here again. Do not trust them just because they're friendly to your face. I called them and politely explained the situation through voicemail, as I noticed this issue over the weekend... several days later, no call back. Don't bother addressing this issue because its too late and had a jiffy lube fix it for free (highly recommend all Spokane locations)Had I trusted this company, I would be without a working car. You lost a dedicated family of customers. Mistakes like this dont get second chances with all the other local options. available.
Aaron Roberson
15:08 21 Sep 23
Always a friendly experience, highly recommend
Matthew Pelletier
21:48 22 Aug 23
Had an oil change done by Jake. He was super friendly along with all the staff. My truck was done in a reasonable time. I'll be back!
Gail Bross
23:08 11 Aug 23
Great wrote down problems n thats what we needed before buying it
Carly Woolf
14:57 31 Jul 23
Great mechanics and customer service! I always take my car to them. They are always spot on with diagnostics and do quality work. I've always been offered a ride if I needed one, and communication is great.
Robo S.
06:17 28 Jun 23
I have never been here before but I scheduled service/repairs based off a recommendation from an import shop.I needed extensive engine work and Matt and his team were thorough, honest, and incredibly skilled.As far as a repair, no one wants to make a major repair on their car, but this shop went above and beyond to take care of my needs while maintaining great communication.This shop has gained my trust and I would recommend them to anyone.
Aubrey Simon
00:33 15 Jun 23
I call broken down in my Hummer they came the same day picked up it repaired it the next day great work and cheap
Steven
22:49 07 Jun 23
Dropped of my Dad's pickup while he was out of town. They were great about doing just necessary maintenance and providing recommendations for future. They also gave me a ride to facilitate picking it up and payment on same day. Highly recommend.
HERB TEMPLIN
18:11 02 May 23
5 STARS every time! A special "Thank You" to Miles for his professionalism, courtesy, and respect.
Lynne Blimka
00:07 29 Mar 23
Went to day
Tom Ashenbrenner
16:53 28 Mar 23
Honest and reliable
sharon molter
14:03 07 Mar 23
We are always so pleased with the service we get at Autocraft. They treat their customers with respect and kindness. Plus they do excellent work. A winning combination!
James Cooper
14:10 02 Mar 23
Best service I could ever ask for.
Angela Lalonde
05:01 27 Feb 23
Brought my dear old, one owner Tercel in on Monday morning with clutch issues. They diagnosed it that day and had a very reasonable quote ready for me.No pressure to make a fast decision, which I very much appreciated. When I gave the go ahead, they had it ready to go by Wednesday.A malfunctioning car is always stressful and am grateful for Jason's professional and pleasant demeanor.Thank you!
Susan Brown
02:35 26 Feb 23
They get you in and taken care of! Matt makes the experience better while you wait. They are all friendly and kind when you have silly questions!! Thank you!
Barrett Urness
23:53 06 Feb 23
I would give them 10 stars if I could. I've been working with them for car issues for the past few years now and the level of transparency, professionalism, and value is unmatched! The number one thing I'd say about AutoCraft is they are trustworthy and genuine.
Donald Morgan
12:00 01 Feb 23
Robert Hensley
17:18 31 Jan 23
We have enjoyed excellent service over several years and several different types of vehicles. We always receive honest assessments, quality service and excellent pricing. They are a business with a strong work ethic and definite integrity! We would and have recommended them for your auto repair needs .
Dean Paxton
21:52 28 Jan 23
Monica and Miles are great! They really know their business and are not shy to inform customers of the best options and recommendations - even if when it's hard news to give. I have taken both of my vehicles to them for service and for a pre-purchase inspection. They are honest and deliver outstanding service - not just to the car, but to the customers that drive them! In fact, we are not just customers that pay their salaries, we are like family and have real relationship with them! Take your car to AutoCraft! They will treat you right!
Allan Roy
17:29 05 Jan 23
My family has trusted AutoCraft with our vehicles for 10+ years. They took excelent care of my 300+ K mile Toyota Land Cruiser and many of my family's other cars. They are easy to schedule an appointment with, and are honest about the work they can and can't perform. I have used both locations and will continue to bring my cars to Autocraft for service and maintenance.
Adam Schwartz
18:24 30 Dec 22
Thank you Jason, Monica, and Dustin for taking great care of my dusty old Ford escort. It was an absolute pleasure to have a professional and honest shop take care of me. Special thank you to the humble business owner Mr. Miles. You have done a great job and it was cool to be shuttled by you!
iNavi
15:55 29 Dec 22
Matt was great. Very knowledge, caring, and leads a great crew. Handled my problems quickly and let me know about what to look out for. Definitely recommend coming here for your car troubles.
Tristin Pflug
02:32 28 Dec 22
Always get my money's worth. Great staff
Kenneth Pointer
01:04 23 Dec 22
Good work and friendly, helpful people! Would recommend them to anyone!
Amy Beth
00:39 23 Dec 22
If I could, I would give more than 5 stars. I was referred to AutoCraft by Carmax. I brought my car in expecting a major repair, hoping that my extended warranty would cover it, only to find out that my floor mat was in the way! Not only were Miles and Jason so kind and helpful, more importantly, they didn’t make me feel foolish for this. If/when my car does need an actual repair, they will 100% be getting my business!
Mark Fautch
15:53 21 Dec 22
Auto Craft is awesome. I would highly recommend them to anyone. My car was under warranty, from a previous service I had done there. six months later I was across town and the car broke down again. I called them back and they sent a wrecker and a uber, so we could get home. They corrected the problem in a short time, and honored the warranty and didn't charge for the tow truck or uber.
Tonya knox
11:06 21 Dec 22
Brian Riddle
18:38 20 Dec 22
Honest and professional service every time!
Dan Ryan
04:41 20 Dec 22
Good communication from Matt in price and timing of repair. It was more that expected but fair and quality workmanship.
Brandon Aldaco
17:32 09 Dec 22
Josh Johnson
16:31 05 Dec 22
Honest work. Fair pricing. They do what they say they are going to do in the timeframe committed. Reliability and trust — what more are you looking for in a mechanic? Been going to them for years, and I am really grateful for Miles and the team.
Dm Wright
16:11 02 Dec 22
Fantastic repair shop. Courteous, professional, great communication. Monica (Veradale location) is awesome - she is proactive and keeps me informed throughout the process. Highly recommend.
Lori Meeks
03:48 02 Dec 22
We have used Auto Craft for the past 6 years. I love that they treat us like family when we walk in the door. Explainable repairs fully and complete jobs in a timely manner.
Just Little Ol' Me
09:14 30 Nov 22
In relation to anther conpany, after waiting for hours to get tires on that I purchased online at another bigger tire store, I was turned away when they couldn't serve anymore vehicles. Was told to come back next day and try again, lining up outside around 7am . I appreciate the other company was attempting to serve as many people as possible and even staying until midnight, however I felt like my tires were being held hostage. So I asked for my tires then left.Insert AutoCraft and Matt and the other employees here... I stumbled upon this place and showed up in their office desperate to get my tires on. They were able to get me in promptly. Granted it probably depends on what things they have going on. But, Matt clearly went above and beyond.The feel here is very much small town, friendly and caring. Slower paced and not as go go go as the bigger stores. While I was waiting, Matt even taught me something about AWD that I didnt understand. Seems like an honest legit company. And I couldn't tell Matt enough times how insanely appreciative I was that he squeezed me in so that I could get my kids around town safely. I was panicking about the major dumping of snow forecasted for the same night. I did not prepare well in advance and it was partly my fault I was in my predicament.BUT Matt helped me out regardless. I quite literally could not have been more grateful than I was and am. Thank you Matt! And I believe Logan worked on my car? He was prompt and did a great job. Autocraft, you have earned a customer in the future ongoing for my car maintenance/repair needs. I am always willing to give my business to honest and accommodating local companies with a solid focus on high quality customer service. You guys nailed it!THANK YOU SO MUCH AGAIN!
Tammi M
16:46 29 Nov 22
Very knowledgeable and helpful.
Bryce -
16:41 28 Nov 22
Great experience with this auto repair shop. Fair prices for labor and materials, great customer service.
david martin
01:19 24 Nov 22
Called twice for an estimate, was told twice they would call back in 10 min. Never called back. Took my business to another establishment that called back.
John O'Brien
23:58 18 Nov 22
Always great friendly service!
Ryan Leinen
03:40 13 Nov 22
Lindsay Donahue
19:48 11 Nov 22
Bruce Pennell
22:26 05 Nov 22
I have used AUTOCRAFT on a few different occassions, always pleased by the promptness and customer service. They have competitive pricing and are honest.
Molly Franz
22:51 01 Nov 22
excellent. Nice people. I trust the
Mark Stenzel
15:42 24 Oct 22
The mechanics there took extra time to make sure everything worked properly after repair. The truck runs like it's new again even though it's 8 years old with 119k miles on it. Thanks team. You did great!
Sarah Liu
03:33 17 Oct 22
My go-to car mechanic - reliable, honest, fast service with very reasonable price, can't be happier!
Lannie Bass
17:20 15 Oct 22
The service was great and a great bunch of folks also. I would highly recommend this establish.Thanks guys
Wiley Keeton
04:47 15 Oct 22
John Hayes
20:31 13 Oct 22
First time using AutoCraft - Dishman and was very happy with their services. Matt kept me up to date on what they were finding ... what were the options ... and which were items that could be put off. Very satisfied with the service and will be returning for future oil changes and other services as needed.
todd Lloyd
16:10 13 Oct 22
I could have not asked for a better repair shop for my fleet. Kristen was always in communication with me and explained the process thoroughly. I will surely be continuing on doing business with AutoCraft.
Russell Lusk
22:58 03 Oct 22
Paul Valnes
20:29 27 Sep 22
I've had my truck back for a week now. The truck is running great. The estimate was actually more than what i paid! Nice.Thank you AutoCraft
Bart Nelson
01:32 25 Sep 22
They said they found engine shaving in the oil and needed a new engine. Took it to a different shop. No metal in the oil . Tried scamming me for new engine just needs a camshaft and valves . Completely scam. My bother had problems with them also
Michael Nute
18:16 12 Sep 22
Called for an oil change and Matt was able to work me in the next morning and it was LESS time than the hour I was expecting to wait.
Pete Lockwood
15:57 24 Aug 22
Prompt friendly service. Didn’t try to upsell for things I didn’t need. Reasonably priced too.
Abbey Febach
19:40 22 Aug 22
They were very nice and helpful will be going back for my other vehicle to be diagnosed as soon as I have the money
Doug Lorhan
01:38 10 Aug 22
Great auto business! Up front, and sometimes do more little things that could be harmful down the road. At times for no additional costs. Very personallable.
DAmon Taggart
15:12 08 Aug 22
Great service. I was able to drop off my car and it was ready when promised. Very happy with the service.
Bryce Backus
01:15 06 Aug 22
I brought my truck in to be totally checked out to determine what the issue was. The problem was identified and referred me to a quality transmission service that repaired my truck.
Cindie Webb
04:58 29 Jul 22
My AC went out just when summer hit triple digits. Autocraft got me in right away. Unfortunately, they forgot to ask what type of AC I have. They apologized profusely. I was able to get an appointment at their other shop that had the machine for my type of AC. Matt was friendly and helpful. He shuttled me home when I brought my car in to be fixed. I'm always fearful that I am going to be taken advantage of. Not so with Autocraft. I will definitely use them again and recommend them to friends and family.
Rance Block
20:50 26 Jul 22
Horatius
15:15 20 Jul 22
Great place to get your vehicle serviced. I had an unfortunate scenario of a randomly dead battery and if you've had a day starting your vehicle getting ready for work and discover you needed to jump it just to get it running, you can imagine how my day started. And what occupied my mind the entire time I was at work: "what if I cant get it running again, how do I get home and then how do I fix it?" Well, I contacted Kristen at AutoCraft, and they were able to get me scheduled that same afternoon to visit the shop for a diagnosis and confirmation on what the problem was, thankfully just a dead battery. Then the next worry item: cost. Kristen and Matt were excellent in working with me knowing I needed to get a battery in the truck and they were able to find the part I needed, and went beyond to find a battery type I preferred and within an hour had me back in the road for a reasonable price. I'm a guy that either exclusively uses dealer service departments or DIY for things like this, but I can say with confidence after nearly a week of perfect starts that AutoCraft will take care of your rig at a reasonable rate and help you feel welcome at at ease the whole time.
Maria Acuna
13:54 19 Jul 22
Scott Pfursich
17:25 18 Jul 22
I've taken both my Subarus here and find their services professional and reasonably priced. Their office has very friendlyl staff and they have always been available right away when calling or walking in.Finding a good mechanic can be really hard - but AutoCraft has earned my trust.
William C
21:39 15 Jul 22
I have used this shop for several years for maintenance and repair of our two cars. I have always been happy with the customer service, timeliness, honesty, and work that has been performed. If the rare problem arises with a repair they have been fair and transparent in resolving.
Laurie Lahr
00:14 09 Jul 22
Great place! I dropped my car off and they brought me home and then picked me up when it was ready. They were very informative about what was wrong with the car. Even ended spending less than I was quoted. If I have anymore car problems I will go back there.
Mike Benner
23:11 01 Jul 22
Brought a work vehicle in for a routine oil change and inspection. The service was quick and efficient! Kristen went over everything after the service was complete and explained and prioritized the technicians findings from the inspection! Excellent customer service and friendly atmosphere! I highly recommend AutoCraft Dishman for any of your vehicle service needs! Thank you Kristen and AutoCraft team!
Paul Turcotte
05:32 14 Jun 22
John Amoroso
18:57 23 May 22
Always happy with their service and attentiveness to our needs, Treated very well and always appreciated. Prices less than dealership but not by a ton (like it used to be) 🙁
RS
16:44 23 May 22
Very pleased with their service and how I was treated. Will definitely return when needed. RS
Josiah Dewitt
21:49 13 May 22
Illene Jurgens
20:22 09 May 22
Paul Hassemer
20:28 02 May 22
Came to Spokane from the midwest in an old rusty van to work a temp job this winter and had trouble keeping power steering fluid in it. A referral from a local co-worker brought me to Autocraft-Dishman. Matt got me in right away and turns out I needed a new power steering rack, pump, and hoses. He was able to get me in the next day and since it was going to be a two-day job he also helped get me set up with a rental car. After that work was done, a month later I broke a windshield wiper motor and he got me in right away to get that fixed. Since I had a good experience so far, I called for an oil change and general look over before heading back to the Midwest and found the power steering rack they installed was defective. So the next day, with me having only one day left in Spokane, Matt and Kristen came to my job site, picked up the van, and took care of the issue (under warranty!) while I was finishing my job so the timing all worked out in the end and I was super happy about that! If ever I am in the area again I will definitely think of AutoCraft-Dishman if I need service and wouldn't hesitate to recommend them. The only suggestion I would offer would be that some of the coffee in the waiting room be decaf just to keep customers like me a little calmer!😲
Emily P
01:17 24 Apr 22
AutoCraft - Dishman recently serviced my vehicle. I requested a routine oil change. As I waited for the oil change to be completed, a staff member informed me the oil was extremely dirty after they changed it and would need to be changed again and "flushed" to address the issue. He informed me they wouldn't charge for labor for the second oil change (they didn't, but I was charged $10 more for parts than the initial change) and he would provide me with a discount as well. The total cost came to $239. In addition to the two oil changes, they completed an engine compression restoration service, which came to $84.65. They used synthetic oil, which I had agreed to, and was told that with synthetic oil, I wouldn't have to change the oil for 5k miles rather than the typical 3k. However, when I got into my vehicle, I noticed the oil sticker AutoCraft put on the windshield listed the next oil change needed as only 2500 miles from the current mileage, or in July of this year. I have spoken to my regular mechanic and was told this "extra work" was completely unnecessary. I will also add, my vehicle has low mileage and routine service has been kept up on. I feel a bit ripped off.
Jessica Reynolds
06:09 22 Apr 22
RM
22:58 19 Apr 22
Didn't listen or take notes on our description of the problem so they started going in circles with diagnosing the problem. Possibly poor communication between customer service and the mechanics. Requiring us to go back down and show them the problem. Common problem with auto shops but always aggravating. Price was shocking but who knows what things really should cost anymore so that could be a me problem.
Matty Palms
14:35 12 Apr 22
Got me in next day, friendly staff, suggested additional services but not pushy, got my car fixed up quickly at a fair price. Will use again.
Frank PercyII
18:23 11 Apr 22
This crew jumped right on my problem, got my car diagnosed and the High Pressure power steering remedied so quick......made my weekend happy again! Thanks and appreciation!
Jordan Schrandt
18:21 11 Apr 22
I have repeatedly had positive experiences at AutoCraft, with both my car's needs, as well as great customer service. They are always honest with me and are among the only place in Spokane that hasn't ended up messing up something in my car. I've had a habit of fixating on nickels and dimes, only to end up regretting at at some other auto shop who feel less reliable and trustworthy. AutoCraft has a solid reputation in my book, so I highly recommend them!
Tracie Rauscher
02:00 04 Apr 22
Gary Schab
23:24 31 Mar 22
Elizabeth Moore
22:59 14 Mar 22
We have an older vehicle that we love and AutoCraft was the perfect place to take our 1998 Pontiac Bonneville! Fixed everything, plus they found some little things that needed attention! We were very satisfied and happy!!
willie Gonzalez
21:37 09 Mar 22
Jessalynn Karl
01:27 19 Feb 22
We won't take our cars anywhere else! Miles, Matt and the technicians are our car-family! They know us by name when we call and they get us in within a day! Matt always calls to let us know what the diagnosis is, and is honest and fair about the work that must be done, or what could be put off. We have high mileage vehicles and they respect that We want to keep them running as long as possible but don't want to spend thousands of dollars doing so. We have used the shuttle services, and always have excellent service! Thank you doesn't begin to express our appreciation for the AutoCraft Dishman crew!!
Ace Of Legends
05:29 15 Feb 22
I've been a total of 3 times now; 3 separate reasons, all have been the more important fixes that need to be done, it's just that time in the vehicles life to be slowly showing signs of mileage aging.. All 3 times have exceeded expectations than the previous visit, they've been straightforward, courteous, and once you get your vehicle back in your possession you'll notice superior quality installation. (BONUS) SEPARATE ISSUE My car has been shaking pretty decent since I got it long story short I've been to 6-7 plus shops in different states that said they don't really know why, one said it was because "its just how light these are." BUT these guys figured it out and it's as smooth as butter now 🧈 THANKS AGAIN too Matt & everyone at AutoCraft!! 🤘🏼🤌🏼🤌🏼 Qualité 🤌🏼🤌🏼
Mckayla Anderson
18:36 08 Feb 22
Greg Close
19:10 06 Feb 22
I have dealt with Autocraft for many years and have never been disappointed in the service or repairs performed
Moni D
04:16 06 Feb 22
Great people here. Did not try to get me to get stuff that didn't need done. I will be returning. Would suggest them.
Sydney Pinyerd
06:42 30 Dec 21
Malachi Felder
20:33 22 Nov 21
Had a tuneup and replaced the timing belt and water pump. Service was great, and done promptly. The owner was friendly, and you can tell he cares about not just cars, but his business and customers. I will be back to have them service my car again. That being said, know how much parts cost…I was overcharged for a part, but they made it square by saving me money on the backend after asking to see their invoice for the part, their markup percentage and exactly want brand part they installed. All in all, quality work with friendly service.
James
22:34 18 Nov 21
Good place.
Brennan Hill
02:02 12 Nov 21
Very friendly staff and they worked me in quickly during an emergency. I wish they were masks the whole time though
Pamela Jorgensen
04:03 28 Oct 21
I want to say these people are the most kindest I was in a bind just started a job and had a hose break I had no money they fixed it for nothing Thanks you were a blessing people just don't help people anymore seems anyways I will never forget what you did for me almost makes loosing the Job anyways a good thing knowing people can be kind people do still care. Blessings to you all.
Stefan LaVe
16:48 16 Oct 21
Very good at what they do. They were the only shop that could get my family van in and fix it almost same day. Chance was very helpful and was willing to help me out a little with the cost of repairs and overall I couldn't thank them enough.
Isaiah Ross
03:56 28 Sep 21
Ladies and Gentlemen DO NOT go anywhere else but here! I promise you, this is the shop to go for general maintenance, check-ups, oil changes, repairs, you name it! Matt is literally amazing, Dave is amazing, everyone is amazing, friendly, and prices are fair and if something is wrong with your car that they found, but you didn't initially bring it in for, they won't force you to fix it or pay right on the spot BUT will let you know for the future or will advise a fix given the extent. I wish I lived here or else this would be my only Mechanic/Shop I'd go to 100,000%. I promise you won't be let down. They also left a very nice note at the end👍🏾.
Chris Brady
00:09 07 Sep 21
Jake Hood
02:14 29 Jul 21
I've been an Autocraft customer for nearly 20 years. The standard of exceptional customer service has never wavered in all that time. My most recent visit was an emergency with little time to spare and Miles and Matt had me back on the road in short order.Keep checking back, I'll be an Autocraft customer 20 years from now too.
Dan Wilson
04:19 28 Jul 21
They did a great job with my car, communication was awesome and it was done quickly. Thanks!
Affordable Lock Express Dan
19:38 20 Jul 21
Honest repair shop
Kim Sonnenberg
02:08 09 Jul 21
Did not find the issue with my car that i had originally brought it in for. But sure gave me a list of things that they thought I should fix. Which is fine, but they made me feel like I made up the issue that my car has. So I'll be taking it elsewhere. And as a bonus, they left my steering wheel like this. Thanks!
Lisa Vogel
19:32 30 Jun 21
The service that was done on my truck was done quickly and the staff was very friendly. I'll be recommending Autocraft to my friends. The truck works great now, and any future repairs will be done there.
David Steely
01:46 29 Jun 21
K A
01:40 29 Jun 21
william cauchon
23:07 23 Jun 21
Always great to deal with work was done fast at excellent will be back again
Debby Miller
17:45 23 Jun 21
They took time to listen about the problem I had with my car, checked over my car and fixed the problem. It was all done in a timely manner.
Mark Blanchard
14:28 30 May 21
Trusted service.
Angela Poole
15:51 03 May 21
Talk about great service, prices on point, service in a timely manner, and a very welcoming environment. I was greeted by Miles and he listen to all my concerns I had for my 08 Scion XB with mileage of 110589. Car was having some starting issues and sounding like it was on it's end of days. Miles explained what might be causing some of the issues and laid out some needed services and what the ball park estimate would be. I had a thought of what the estimate would be in my head. So when he told the price and explained what work would be done I knew my car was in the right place. Services done on my car: Oil change, coolant fluid exchange, replace air filter, replaced cabin air filter, throttle body service, replaced original spark plugs, mount, and balanced all four tires (had winter tires swapped out). Car now drives like new. I had the my car serviced on 04/13/21. This place is awesome and I will continue to take my car here.
Anthony Olsen
16:50 22 Apr 21
Definitely recommend this place very professional and kind people..
Brad Carlson
15:36 20 Apr 21
Kieth J
21:13 30 Mar 21
Carried my car to be looked over. Got a call saying I needed 2600 done in brake, rotor, and caliper work. Took it to another mechanic who said that all of that was not needed and fixed my brakes for 200. Always get a second opinion
April Wall
18:37 30 Mar 21
Scott Reese
16:18 19 Mar 21
Best auto shop in Spokane Valley!I've been with them since 1988.If you want honesty and quality and friendly people, drive to Autocraft with your needy vehicle. You'll drive back home with the best your car or truck can be!The recent new owners maintained what was started 33 years ago. If you need it done right and at a reasonable cost this is the place to go to! And your repairs will be worth it. Peace of mind is a commodity that AutoCraft provides in abundance!Experience a shop that can't be beat!The smiles will behind all masks!
Shawn Stacy
13:50 21 Jan 21
I have used Autocraft for quite a few years now and have all ways been very happy with the service that they provide. They are very knowledgeable, friendly and professional. This time was no different. Dropped my car off on Thursday, problem diagnosed quickly and found out the parts would be there on Monday or Tuesday, so told them to just keep it until then. So over the weekend my wife and I both end up being diagnosed with COVID. The repairs are finished and they call and let me know. I tell them of our problem and they suggest that they could just deliver it to our house. I agreed and within 30 minutes it’s sitting out front. Going above and beyond is one of the reasons they will be my mechanics for life. Thanks again so very much as you made a bad situation better for us. SS
martin dimuzio (dogpound1975)
23:40 19 Jan 21
Emma Wert
00:46 25 Dec 20
The employees are all super personable and well informed. They quoted me over 3000$ less than the dealership for repairs to my civic, and that was worst case scenario. They ended up doing everything I needed, plus other things I wasn’t initially going to get done, for only a bit more than my quote. Other places told me it would take around a week to be done and they had it done in less than two. I’d recommend them to anyone and everyone. 👌🏼
Debby Kelley
20:44 24 Dec 20
They always do an amazing job! Very quick and affordable. Just all around great people!😊 Highly recommend.
Andrew Campagna
03:31 19 Dec 20
Absolutely fantastic. First time utilizing their services, very impressive. Will definitely be back!
Jennifer
15:25 17 Dec 20
The pride, value, dedication and professionalism Miles and his crew commits in his shop is unmatched. Have been bringing my vehicles here for over 20 years. Dave had begun operation and it now has changed ownership to the perfect hands! Miles has also opened another Autocraft located near Dishman. Thank you for continuing the hard work guys!
Dan Curtis
17:03 15 Dec 20
I called to see if they could look at my 2020 Subaru my remote start had quit working. I took it to the shop the next day 8am sharp and told them if it was an easy fix okay but that if it wasn't an easy fix don't do it because I didn't want to spend a lot on it, we after 45 minutes of tinkering around with it I was told that they didn't have the right program to fix my 2020 Outback there program was only good up to 2018. They proceeded to write me out a bill telling me I needed to take it to Subaru. Knowing they didn't have the correct program from the beginning they proceeded to charge me $82 and sent me on my way never to return. I felt cheated and still do.Update: The owner Miles called me and showed that he is an excellent owner who cares about preserving the good name of his company. Miles resolved my issue and because of his efforts will be retaining me as a customer.
Bob Ernst
18:15 09 Dec 20
Good experience!
Mark Kuipers
20:43 07 Dec 20
Robert Harmer
16:51 30 Nov 20
R Peters
17:03 26 Nov 20
This place is great. We recently got new tires on our SUV and wanted to get a quality alignment. After researching places in the Valley and reading reviews, we came across AutoCraft. WOW! Very impressed with the service and the detail that was provided regarding our recent alignment. Chuck is amazing to work with. He was very thorough and provided excellent customer service. The business is very clean and you can tell they take pride on staying organized. Pricing is fair, too! Highly recommend.
anson stelmak
04:28 13 Nov 20
I like CARS better than my local Ford Maintenance and I drive further to get my maintenance at CARS.
Gerrie Margell
16:59 11 Nov 20
I always take my Prius to AutoCraft, I trust them to offer up to date technology for my hybrid car. It's been comforting to see friendly faces over the last 8 years who know me and my car. I've dropped in to have the code reader plugged into my car in the parking lot, to have my key fob battery changed and called them numerous times for advice when I've got anything weird going on with my car. I trust them completely and I feel safer having them available for my questions.The waiting area is comfortable, the bathroom is clean and they've offered me a loaner car when needed. I've never had such trust in an auto repair business. You won't go wrong using AutoCraft for your auto repair needs.
Patrick Martin
23:15 07 Nov 20
Took truck in to find out why my truck was having problems starting in the cold mornings it wasnt cold enough over night so started right up they decided to pull.it into the shopto check it out by the time I got there they wanted to charge me $1,100 to replace the fuel pump and another $600 because my water pump was leaking profusely all over their floor and my radiator cap wasn't holding the right pressure what that has to do with what my car not starting I have no idea but they wanted to do that too trucks been home for three days now and there isn't a spot antifreeze anywhere on my parking pad these guys were trying to hose on the bright side when I called him on it they at least in charge me for the diagnostic
Matthew Larson
19:42 05 Nov 20
Very friendly and keep you informed of what needs to be done.....or not.
Charles Hoover
17:15 02 Nov 20
take a hike with Daniel
15:48 01 Nov 20
Expensive but fast
Darrel Moss
01:25 01 Nov 20
The work was done as requested, no surprises.
Sonja Wandrey
15:53 29 Oct 20
Deidra HW
15:16 28 Oct 20
Great customer service!
Marilyn Stermer
20:52 14 Oct 20
Out go-to for the entire household.
Sherri Gangitano
00:15 01 Oct 20
Excellent customer service, great prices and they have shuttle service!
Jay Dub (Savage Buffalo)
15:06 26 Sep 20
Recommend
Aryn Davy
03:03 24 Sep 20
Jeff Stafford
02:18 14 Sep 20
I have worked with Autocraft for years. They are honest and work hard to give great value and I can trust them. I am not a car guy, so I have to trust the honesty of the repair shop. They are outstanding.
John Galm
20:52 10 Sep 20
Only worked with them for the short time I lived in the area. And wish mechanics everywhere could act like they do. I trust them with my vehicles and was never let down. Never took me on a run around, realistic about my old failing car instead of trying to charge me for work. After getting a new car they pointed out things that could be done but never pressured me to do them. Truly no pressure. I was in control,
Adrian Stumbaugh
00:47 07 Sep 20
Bill Mahaney
23:43 03 Sep 20
I would never take my cars to any other place. AutoCraft is the best there is...the best I've ever dealt with in seven states over 60 years. In addition to the quality, value, professionalism, and punctuality, they know what they are doing, and they are totally honest.
Mariann Torretta
23:19 31 Aug 20
Keith Christensen
19:53 29 Aug 20
Fixed my squeaky brakes, which 2 different auto shops weren't able to accomplish. Also, had a transmission that lacked power, would shudder at low rpms, and wouldn't shift to the proper gear when it needed an extra boost. Autocraft thought we should try to 'reprogram' the transmission through a GM update, and WOW! Amazing difference in performance! Like a brand new truck! Thanks Chance and all the workers at Autocraft!
Alan P
18:20 29 Jul 20
My wife and I recently took in our 2013 Subaru Outback to these guys for an oil change and to check out an annoying engine rattle. They were very hospitable and had a shuttle car to drive me back to my house so I didn't have to wait. Maybe took a few hours to do the full inspection before they called to say my car was all ready to go. They fixed the engine rattle due to a heat shield issue and it runs really good now without the annoying rattle. And AutoCraft only charged me for the oil change! So happy with these guys! We will only be taking our cars here for servicing. Highly recommended!
Braiden Markham
15:49 23 Jul 20
Awards Etc
01:43 14 Jul 20
Fantastic customer service and I appreciate a loaner car when needed.
osprey63
13:30 23 Jun 20
Tim Goeckner
14:36 17 Jun 20
Jacob Rudolph
21:52 13 Jun 20
One of the best shops in town!
Korey
22:14 05 Jun 20
I’ve been taking my car to AutoCraft since moving to Spokane. I’m always satisfied with the work they do. They let me know which services should be taken care of first and which can wait. Chuck does a great job explaining everything that is being done to my vehicle. I will continue bringing my car to AutoCraft and highly recommend you do too.
Casey Folsom
17:18 05 Jun 20
Moved here from Florida and had some issues with my boyfriend's car starting. I took it here cautiously due to most shops always wanting to diagnose more and charge more, but I am very impressed by how fair and professional they were. Not to mention, quick! They were great at communicating the problem, process, procedure and didnt pressure us into fixing anything else. So happy I found this place!
Mourad Dour
22:35 02 Jun 20
Michael Moss
14:42 02 Jun 20
LuRicka Kougl
22:44 01 Jun 20
Sharon Caudell
22:06 01 Jun 20
I have gone here for years, always gotten a good deal, never have to bring it back for a repeat. Very nice people, they explain everything, answer all your questions.
Layla k
04:02 18 May 20
I moved to Spokane, WA. from Texas after my home burned down and then my truck began having some starting and dying issues; a few times it died while ridin' down the highway. Certified Auto Repair actually called me to see if I was all right in getting my vehicle into their shop. Not only did they call to check on me, but they actually drove to my place of residence to pick my truck up and drive it to them! There are no words to describe how thankful I am for these people. I would absolutely recommend Certified Automotive over every repair shop I have ever done business with. Thank you all for your time and may God bless you and your families! Layla Kennedy
Bill Hughes
13:28 10 May 20
Did an excellent job diagnosing and fixing problem. Fast and courteous service.
cactuschik
19:19 02 May 20
The staff at Autocraft are always helpful and knowledgeable, getting in for an appointment or consult is an easy and they are very accommodating to the situation. I've brought several cars over the years to autocraft for simple routine and major repairs, I will continue to bring my vehicles here
Jaren Kelley
02:45 02 May 20
The AutoCraft team has been excellent in every way. They offer great, indepth service at a very reasonable price. But above all, they're extremely professional, and remarkably friendly. Chuck was especially informative.
Jeff Duncan
21:31 27 Apr 20
I've taken two trucks in for some bigger repairs. Each time they were very thorough and punctual. Can definitely trust their diagnosis and repairs. Highly recommend!
Rick Velategui
13:56 16 Apr 20
They were very concerned with our health in this Covid 19 time. Excellent sanitizing, social spacing and protections. They fit me in on time, offered to pick up my truck and notified me of other truck needs.
Gg Gg
20:56 06 Apr 20
Jim Nendel
02:39 06 Apr 20
Great staff and they do great work.
Ben lockett
23:26 27 Mar 20
Mike Again
14:56 27 Mar 20
I have been getting car maintenance at Autocrat for several years. I have taken problems to Autocrat after other mechanics "fixed" the problem and it had to be fixed again. They are always knowledgeable and professional. Their work is first rate and well done. Their prices are fair. Its always cheaper to repair your vehicle than buy a new one.My only concern is that they recommend replacing tires with tread significantly above the wear bars, and changing transmission oil, etc., which may or may not be needed. So there is some selling pressure when you just wanted the brakes fixed.
Linda Huck
14:54 26 Mar 20
Rachell Stenson
05:37 24 Mar 20
There’s nothing more comforting than taking your car into a shop where you are treated with respect and honesty! Especially being a single woman and knowing nothing about automotive repair. I was very impressed with the lobby atmosphere and the friendly, caring staff that made sure to answer all of my questions. Highly recommend taking your vehicles here for not only repairs, but also for your routine auto services!
David Creamer
20:15 23 Mar 20
I took my truck in to get some simple work done, only to find out that it was going to be anything but simple.They were great at keeping me informed on the work that needed to be done, and made sure to call any time an additional part was needed or the status changed.What I was most impressed with is the very accurate time frame they gave. First time there and I can see myself going back for an future needs.
Hal Hudson
19:43 19 Mar 20
Matt Peterson
19:19 16 Mar 20
Amazing customer service and very kind mechanic and front desk personnel. My girlfriend was parked across the street with a dead battery and they were able to promptly help her out and diagnose the issue with no wait. HIGHLY RECOMMEND
Grant Frobe
16:16 13 Mar 20
Griffin Hull
03:18 12 Mar 20
Mark and Terry Rathbun
03:27 08 Mar 20
Alissa Main-Barich
23:07 07 Mar 20
Totally recommend this shop!! They were amazing to fix my issue and helped ensure my insurance would cover me. I am very grateful for Chuck, he rocks! They even hooked me up with a loaner car so my problem could be resolved even faster. I'll go back to them for all my auto maintenance and repairs now! Finally a great mechanic! 🙂
Rallmon32@aol.com Allmon
02:00 05 Mar 20
This particular Olive Garden gets everything right from the start in our opinion. My wife and I frequent this Olive Garden quite often mainly for the soup and salad but we also enjoy a pasta plate occasionally. The hot foods are always the way they are supposed to be "HOT" and they must have great cooks because everything tastes the way it's supposed to "GREAT". We have always enjoyed the servers too, they make our visits fun because they all have a great sense of humor and that's important when we are trying to enjoy our meal and have fun too. Oh yeah, the Calamari is, in our opinion, way better than the Calamari we've often had on the Warf, that would be Fisherman's War in San Francisco. The only thing I would change if I could is the very loud conversations that everyone seems to enjoy when they are eating. But that appears to be the norm everywhere we go to eat these days. I personally have eaten in much quieter Army Mess Halls. Bon' Apetit.
Celeste Zimmerman
22:38 25 Feb 20
Pam Sperline
22:12 24 Feb 20
Sarah Mattox
20:32 19 Feb 20
Joy Reese
22:14 17 Feb 20
Don Mckerlie
16:49 17 Feb 20
Great service
Michael Walsh
03:08 05 Feb 20
I recommend AutoCraft without hesitation
Monica Harper
10:31 03 Feb 20
Kellee Bryan
00:03 30 Jan 20
I must say, I have never come across such an amazing staff at a auto repair shop!! When my mom was stranded with her car overheating, they picked her up and took her home. The kindness that they showed was unbelievable. And when giving the price to having it repaired was absolutely up front and even saying, hey there is more work to be done. With my moms condition, having Pancreatic Cancer, we declined but Chuck gave the most amazing advise..donate it to The Union Gospel Mission. They are storing the car until they will pick it up. Myles and Chuck, thank you from the bottom of my heart. You have a gracious and honest repair shop. Keep up the amazing job!!!
Jeremy Hatchie
01:28 29 Jan 20
Excellent service! We've taken multiple of our personal vehicles to them. Always honest and upfront about issues and cost. Great communication with good people. From Ryan upfront who is always professional and friendly to Dan, the owner, helpfully driving me from their shop and back to get my car after the appointment.Will always recommend.
Crystal LaValley
02:49 25 Jan 20
Chris Karl
00:25 25 Jan 20
Great shop! We found them while looking for a shop that was good with hybrid/electric vehicles. Took us in as a walk in when the Prius started displaying errors. Got the diagnostic done pretty quickly along with a very reasonable quote for a next day new hybrid battery replacement. They shuttled me out to Spokane proper and back to the shop during the process and all of the staff were very friendly. I feel bad, I would have stayed if I knew they'd be so quick to diagnose a walk-in! We are holding off on the big job for the moment, but we'll definitely be coming to this shop for servicing in the future.
Tom Turnbull
19:36 12 Jan 20
The work was professional. The process was easy. I am happy with the result.
Ted Shlachter
06:54 04 Jan 20
Mark Pinyerd
18:48 29 Dec 19
Samuel Freeman
07:03 28 Dec 19
Chuck and team treated my wife and I very respectfully. Despite it being a tough financial time for us and having to bear bad news for our car. They were sympathetic and there with no pressure advice. It was a good overall experience despite everything else.
Eric Eden
16:42 19 Nov 19
1st class service all the way around!!Eric Eden
Seth Olson
00:21 16 Nov 19
I can easily say this is the best service you'll find in town with even better prices. 11/10 recommend!
Teffin Goss
21:38 30 Oct 19
AWESOME!!!, AWESOME!!!, AWESOME!!!These great group of guys are the epitome of professional customer service and work! Over my short trucking experience I have yet to see a company that really treats you like family and shows it like certified. Highly recommend there services to ANYONE! Big thanks and shout out to Ryan and Steve for there excellence. Hope to see you guys again thanks.
Joel Wagnild
04:30 29 Oct 19
Very friendly and even left a handwritten thank you note just for an oil change. First time I seen that in my life!
Mary Jo Hoisington
16:52 27 Oct 19
Angel A
05:37 25 Oct 19
Incredible customer service!
Lindsay S
20:50 23 Oct 19
Job well done, with no up sell. Thank you.
Steven Fouquette
01:45 23 Oct 19
They are very knowledgeable, helpful and friendly. I have found my mechanic.
Wendy Merchan VanDenDriessche
16:49 19 Oct 19
Awsome people, honest and quality work
Lynda
23:31 14 Oct 19
My car wasn't starting and the owner guessed that it might be related to my floor mat being out of place (after I vacuumed it) that was preventing my clutch from making contact with the starting mechanism. He moved the mat and it started right away. As a precaution, he made an appointment for me to bring it in after the weekend to check to see if there were any further problems. I went back and told him that I hadn't had any further issues with it not starting and he said that it sounded like the floor mat placement had been the problem, which apparently has been a common problem with manual transmission Toyotas. He didn't charge me anything for this. Good in my book anytime!
Anna Anderson - Real Estate
21:06 10 Oct 19
Super friendly. Fast and efficient. Wouldn't go anywhere else.
Sheila Woolstencroft
00:38 02 Oct 19
These are great people who do a great job. I highly recommend them.
William Mahaney
22:51 01 Oct 19
I'm 78 years old, and have dealt with auto shops for nearly 60 years in seven different states. In each instance I insisted on doing business with an auto shop that was one I could trust to be consumer oriented--honest, trustworthy, fair prices, and extremely competent. I eventually found shops in all those places. However, AutoCraft is clearly the best of them all. No one could do better than to trust their vehicles to AutoCraft as we do our two cars.
Sherri Wagner
16:07 01 Oct 19
Our experience with AutoCraft has been excellent!!
Aaron Borg
21:29 19 Sep 19
Fast, affordable, knowledgeable.
Patrick White
17:57 09 Sep 19
This shop is great! Had a transmission flush and fuel injection system service, and oil change. They checked everything, which makes them well worth their charge.Service writers are ethical and can communicate.Great shop!
Jean Koller
14:34 04 Sep 19
Chris Lane
01:23 02 Sep 19
Debbie Jankord
03:37 30 Aug 19
Dustin Guzman
01:55 28 Aug 19
I went in for an oil change last month and the team went above and beyond. It was a great experience for my first time there.
Brittany Castillo
06:00 26 Aug 19
Calandra Moore
18:14 22 Aug 19
A but pricey, but always worth it! They always make sure that you know the estimate of charges before you drop off your car, and call you before pick up time to let you know what is going on. Their shuttle service is lovely for those that live nearby. I love the touch of a thank you card on my dash afterwards.
mike sumter
06:22 21 Aug 19
I was very pleased with the professionalism and courtesy that the AutoCraft employees and Miles, the service director, showed toward my wife and me. The thoroughness, cleanliness, and completeness of the clutch replacement and transmission repair of my 1994 GMC pickup is greatly appreciated by both of us. The job was completed on time and with no hidden costs. They are a fair and honest auto repair business to work with and I shall take all of my auto repair needs to AutoCraft from now on. Many Thanks Guys...Mike
Holly Moro
23:01 16 Aug 19
Great place! Good service! Guys you can trust!
Brandon D.
22:22 12 Aug 19
The staff here are awesome. They provide great customer service, do their best to work with you when it comes to your schedule and transportation needs, dont overcharge and they do great work. I would definitely recommend giving AutoCraft a shot!
April Wall
19:38 04 Aug 19
Locating a safe, reasonable, and trustworthy mechanic is always a super stressful situation especially when you are needing them NOW. Being newer to the area and having bad experiences with every other facet of the city, I was worried about finding a place that I could trust. I was referred by a work friend so I called first thing and was told not only could they get me in next day, but proactively offered a quote, called me back within 4 minutes, and my total was actually below the quite. Wow! auto craft did a phenomenal job. Thank you so much for giving me a place to now call my mechanic 😄
Aaron Richardson
20:20 02 Aug 19
Autocraft is THE BEST example of a mechanic you can possibly find. PERIOD! Honest, fair, detailed, experienced, and professional. Not only are their rates extremely competitive, their capabilities are unmatched. Do yourself a favor and CALL AUTOCRAFT!Stop wasting time googling who you should call to have your vehicle serviced. If they are booked out a couple days, wait a couple days! Thank you Miles, Chuck and the whole team at Autocraft for restoring my faith in automotive technicians/mechanics!
Brian Miller
04:18 02 Aug 19
This was my first visit to AutoCraft. They impressed me as being professional friendly and customer oriented. I will definitely be returning for auto maintenance!
Lindsey Moll
20:37 30 Jul 19
My family and I have been going to AutoCraft for years because of the superior level of service and professionalism they offer. My wife recently needed to make a last minute road trip and we wanted to try to get her car in for it's next scheduled maintenance check before she left for peace of mind. Since it's still under warranty, we started with the dealer and, while they would have been able to get it in and done before she left, the price they quoted was outrageous. So I called Chuck at AutoCraft and not only was he able to help me get it done on time but he helped me to save quite a bit over going to the dealer. My family and I have gone to AutoCraft for over 20 years and we will continue to go there because of the trust they've built with us over many years of faithful service.
Jacob S.
16:26 29 Jul 19
I found a used Prius that I wanted to purchase and after some research AutoCraft kept showing up as the place to go to have Hybrid's checked over / serviced (they even have a loaner Prius). They did a thorough inspection and confirmed everything was in great condition (they even have several specialized tools to validate strength of the battery). They made it a much easier decision to purchase the car and also provided great customer service 🙂
Sharon Ressler
21:02 28 Jul 19
I had my oil changed this time. I am so impressed with AutoCraft . I had an appt and my car was taken right back. The office is so clean and the staff is just wonderful. I also had a chance, while waiting, to listen to the phone conversations from the person answering the phone. He was so polite and knowledgeable. I would and have given their name and number to my friends who need a good place to go with their cars.
Robert Larned
00:51 20 Jul 19
Top-notch outfit. First-class mechanics, excellent work, very professional. My first choice for vehicle repairs.
Mike Monk
04:27 16 Jul 19
Fair and honest. As near as I can tell. Don't always like what they have to say regarding recommended maintenance on my older Dodge , but they will present worse case scenarios/recommendations without drama and let me make an informed decision.Emailed and mailed coupons can help take some of the sting out of bills if you remember to hang onto the coupon.Shuttle service is handy and prompt for the most part.I would not hesitate to recommend Autocraft and they have been able to refer me to other dependable shops that they have a working relationship with : auto body and transmission .
Cher Olson
23:19 10 Jul 19
Honest, knowledgable and experienced people
Griffith Stokes
16:44 08 Jul 19
Always outstanding service. Friendly caring folks with focused attention to detail who stand by their work!
Taylor Phillips
23:49 03 Jul 19
When the Hybrid Battery in my car went out I thought I was going to have to replace the whole vehicle based off of quotes I'd gotten from other shops around town, super stressful. Then we gave AutoCraft Spokane a call and it all changed. Chuck walked us through several different scenarios and options, taking the time to explain it all and empower us to make the best decision. I felt relieved reading all the detailed reviews and talking to Chuck about their expertise in the field. I was able to bring my car in same day and Autocraft even let me borrow a vehicle so I could still get to work and carry about my life till my car was ready. Thank you Chuck, Colby the Tech, and the rest of the Autocraft team for being knowledgeable, reliable and affordable. I can't recommend this shop enough!!
Jerrod Snyder
13:30 01 Jul 19
missy loweree
02:59 25 Jun 19
Billy Higgins
20:05 13 Jun 19
Best auto shop in the state! Excellent service, super nice staff, going the extra mile is a natural every day thing there. I would recommend anyone needing vehicle service to go there. My new shop for life!
Rick Hansen
22:01 09 Jun 19
AutoCraft did a complete review of my Suburban in preparation for a long road trip. They made the right recommendations for services and the charges matched the value for the service they provided.
Joe H
20:55 09 Jun 19
Honest, great customer service and always the best at diagnosing and fixing what is needed on my car.
Justin Barrs
00:07 07 Jun 19
I’ve gone to Certified Auto twice now and have been very pleased with their work. They’re honest and trustworthy. I highly recommend them. Big shout out to Ryan at their front desk, great customer service!
Marion Parkins
04:58 02 Jun 19
I would highly recommend Auto Craft! Scheduling my appointment on line was quick and easy. Friendly, professional and efficient staff. They verified what I wanted done and never tried to push additional services. The waiting area is very clean and comfortable. I have already recommended them to family and friends living in Spokane Valley. Call them!
RockyMtn. Kris
03:46 01 Jun 19
I started going to AutoCraft several years ago with my wife’s previous Subaru. We have since purchased another Subaru which AutoCraft has worked on multiple times unfortunately😏... Hey sometimes you get a moody car right?As much as anyone dreads taking the car to the mechanic these guys make the experience fantastic. I’ve never been treated better by any other shop or business. Honesty, integrity, skilled team... what else could you ask for?Funny thing is I’m in the service business as well and I’ve learned a few things from these guys.Bottom line.. I’m not the easiest customer and these guys have been so good to us. I just can’t say enough, 5 stars is not enough!
Joel Hanson
06:11 23 May 19
Top notch mechanics that care about your ride.
Dangerous Don't care!
17:05 14 May 19
This place fixed my wrecked car, it drives better than before the accident?
Chuck U
03:30 13 May 19
Mark Blanchard
00:15 03 May 19
Good knowledge mechanical staff
Peggy Naff
02:45 12 Apr 19
The Gentleman that helped me were very knowledgeable and friendly. They were professional and I did not feel pressured in any way. I feel they went the extra mile to find the problem with my car and made good recommendations!
Todd Peterson
00:54 10 Apr 19
Great staff, very responsive when I asked for a quote, willing to get me in as soon as possible, which was only a few days out. Very impressed.
Michael Brown
21:33 05 Apr 19
The best auto repair shop I have ever been to. Service with integrity and a smile. One would be well served to make Autocraft your regular mechanic.
April Seyl
19:50 05 Apr 19
I had an electrical issue with my Ford Escape and called Chuck. He and his technician evaluated the problem and gave a recommendation to someone who specialized in my particular problem. Even though their shop didn't fix it, his professionalism and time spent by him and his technician are indicators of their work ethic and quality. If I need a shop in the future, AutoCraft will be my first phone call. Thanks, guys.
Terry Johnson
23:12 04 Apr 19
I went to Autocraft do to a "clunk in my trunk"! I dealt with Chuck Jones..what is great guy! He knew right away what was wrong. I had had my breaks done at another company (big mistake) and they did not put one of the bolts back on the caliper, thus the clunking! Chuck advised that it was NOT safe to drive, so he kept the car and drove me home. Two days later (they had to order the bolt from CA) Mt car was fixed, no more clunking! Didn't charge me for the fix, but did charge the company that did the breaks! Which by the way we're not needed! Anyway, if you are looking for a great place to have your car repaired, look no further! This company is sooooo trustworthy! Thank you Chuck for taking care of my car, and me!!! Hugs, Terry Johnson
shelby robledo
15:25 01 Apr 19
Erica Dougherty
00:15 29 Mar 19
This place.. I will not go anywhere else to have work done on my car! Not only do i think think they are the most upstanding/outstanding auto shop but their sincere, caring crew of people there are just no words.They have gone above and beyond for me. And in doing that, for my kids as well and theres no words for my appreciation in that regard.Making sure we have a safe reliable vehicle and being helpful in anyway they can. You cant ask for anything more.Thank you AutoCraft! You bet i will be recommending you to anyone who needs service done on their car!
Mark Blanchard
23:05 26 Mar 19
Great mechanical teamCan do it right. Trustworthy, knowledgeable very friendly.
Toby Buckwheat
01:42 26 Mar 19
Fast and affordable
Dangerous Don't care!
13:16 22 Mar 19
I can't believe the GREAT SERVICE & customer service I received when I took my '90 Chevy trk in to get my clutch fixed? They thought it was fixed, called me to pick it up.Paid the damage ($$), drove the trk a couple of miles & the same problem still existed. Called em before I returned home, they said bring it back! They dug a little deeper & found the clutch master cylinder was leaking! The next day, I was called, picked it up and they told me to take it home, try it out & pay us tomorrow for the master cylinder if it still works? No charge for labor, just pay for the part? It worked & I paid em!Herb, Miles, Chuck and the whole crew!KUDOS FOR Y'ALL & THE SHOP!!
Thalia Kottke
22:06 19 Mar 19
Very honest and very good work
Jessica Johnson
20:49 15 Mar 19
These guys are the best in town! They can always get me I right away, always the best customer service, and always honest! I highly suggest giving them a call for any problem your vehicle is having!
Jacob Adams (MECHSBOX)
18:15 06 Mar 19
Man DerZ
17:57 28 Feb 19
I had my car serviced from CARS Automotive Repair Service in Spokane Valley, WA. and I was MORE THAN IMPRESSED!!! Not only were they completely honest with me, in regards to what my car needed, but they informed me step by step, rather than just giving me a list and charging me tons of money. My car took longer to service than anticipated, so they were kind enough to give me a ride to and from where I was staying. I'm an out of towner and they did everything they could to make me feel safe and show me the work that had been done. I HIGHLY RECOMMEND CARS Automotive Repair Service to ANYONE!!! Even though I don't live in Spokane Valley, I DO want to stay in contact with this business. And let's face it, in this day and age, AWESOME SERVICE is hard to come by, but you will NOT REGRET IT WITH CARS Automotive Repair Service!!! THANK YOU SOOO MUCH!!!! =)
Michael Phillips
14:36 27 Feb 19
if you need a honest mechanic this is the place. they do the job right and they are great about reminders too
Cameron Smith
06:35 21 Feb 19
Danielle Holcomb
04:40 24 Jan 19
Josh Spellman
23:34 19 Jan 19
Had an odd issue with my truck early in the morning as I was leaving work. I gave them a call and they could get me right in which was exactly what I needed. It took a little over an hour to run a diagnostic and get me all the info they found. The fix was going to take most of the day and they drove me home while it was being fixed. An issue came up with GM (not the shop) and I was unable to get my truck back that day. They offered to set me up with a car for the night until the next day which was a great offer for them to make. The next day, they dropped.my truck off to me at work which was not very close to their shop. The price for the fix was reasonable, but the customer service is outstanding and that alone will have me calling this place my "place to go." I'd highly recommend!
Alexandre Barrouk
23:27 14 Jan 19
Great and reliable service
Daniel Vines
11:39 05 Jan 19
Doug Salter
13:32 27 Dec 18
Spot on great bunch of people i will return thanks
Vanessa Michele Marcus
14:38 11 Dec 18
Truly impeccable customer service with a fast and efficient turnover time! I was beyond pleased with the entire staff but the owner Miles went above and beyond to help us in anyway possible. Honest people who have undoubtedly earned lifelong customers!
Ryland Faller
16:36 07 Dec 18
I have been taking my vehicles to Autocraft for 5 years or so and I only have one thing to say. I am highly confident you will be glad you took your vehicle to Autocraft. If for nothing else, Herb is great :)!
Michael Pipoly
01:23 29 Nov 18
A couple of years ago I bought a clunker to resurrect and have taken it in to multiple shops in the valley for repairs I didn't have the time to do myself. So far, CARS is the only shop that seemed to want return trips instead of a one time cash grab for repairs. Everybody I've ran into there is friendly, repairs have always been done on schedule, budget, and as advertised. Definitely feel like I'm getting what I pay for there and CARS is now my go-to for auto repair. Thanks guys, look forward to doing business with you in the future.
Apollo Electric
22:37 28 Nov 18
We have been having all of our cars serviced at Autocraft for 12 years and I would not go anywhere else. I trust them completely with our cars and they have always given us great & honest service. They are the best!
Greg Close
02:57 18 Nov 18
Excellent service and excellent repairs
Sasquatch Peakbagger
23:57 09 Nov 18
These guys are top notch! The service is superb, communication is excellent, and the prices are more than reasonable.Honestly, I’m my 24 years of driving and extensive experience with pricey auto repair services, I’ve not found a better outfit.For the same price that a Spokane Subaru dealer quoted me on simply fixing some leaky engine seals, Autocraft repaired my engine, replaced 2 brake rotors, and did my entire 90,000-mile service. On top of that, Autocraft did the work in half the time, with friendly service, and outspoken gratitude for my business.Sure as hell beats the going-through-the-motion defensive posture of my local dealer.I’ll be returning to Autocraft indefinitely for my vehicles.If your ride is out of warranty, don’t go anywhere else. I would also highly recommend them for a second opinion on anything that’s going to cost you.Thanks Autocraft!
Alexandria Haney
18:58 05 Nov 18
Can't get enough of this place, everyone was so kind, professional, knowledgeable and genuine! I appreciate the quality over quantity mindset, I won't go anywhere else.
Linda Greene
20:39 02 Nov 18
My husband and I have gone here for years. They are knowledgeable, experienced, and they always do a great job at a fair price. They go out of their way to be helpful. Plus they are all very nice people!
Maxine Jones
19:46 26 Oct 18
My first visit went very well. I was so pleased with not only the service but the Care they took with my car. I fully intend to be a regular customer. They are also very pleasant to deal with.
Ross Johnston
17:54 25 Oct 18
I've been using AutoCraft for a few years now, and I'm always happy with the service. I took in both our cars recently for oil changes on back to back mornings and was in and out in under an hour both times. The staff there has always been friendly, knowledgeable and thorough and I really appreciate the peace of mind they provide.
Crystal Atamian
23:22 24 Oct 18
We have been customers at Autocraft for several years and with good reason. I cannot say enough about their quality and workmanship. Each repair is explained in detail; they will quote you the price, explain what is essential and what is optional, and discuss what options you have. They are the most straightforward and honest shop I have ever worked with.
Victoria Hassrick
16:17 22 Oct 18
reesen3
21:15 19 Oct 18
The guys are courteous, detailed in explaining issues, great customer service, they went above and beyond to help and even stayed over to assist with my car issue. I will go back because I found my mechanics! Great group of fellas!!!
Joanne Weirich
15:25 12 Oct 18
My son recommended AutoCraft from his experience there, and I am so happy I followed his suggestion! My car runs beautifully, and I plan to use AutoCraft as my mechanic from now on. Friendly, polite, knowledgeable, and prompt! Thank you so much!
Mark Orndorff
20:00 10 Oct 18
Have always treated me right!! They stand behind their work.
Melissa Fennen
04:33 02 Oct 18
Had a repair that popped up and needed it fixed that day to make a trip out of town. Was referred to CARS and they got me in immediately. They answered every question, and I usually have more questions than most people. They were happy to answer every question and even encouraged me to ask. They even asked me to come in the shop to see some things for myself. Couldn't be happier!!
David Sherwood
03:18 28 Sep 18
Justin is very knowledgable and helpful
Clara Scanland
03:07 31 Aug 18
Justin and his crew are the best!I'm a single mom of 3 and we were headed home to Tacoma when my started overheating. After reaching Spokane, I tried 2 other repair shops with no luck. I was referred to Certified Auto Repair. I explained my situation to Justin and eventhough his schedule was full, he fit my car in. Justin even went as far as calling his other customers to explain my situation and asked to push them back.The repairs on my car was going to take at least 4 hours. They gave the kids and I a ride to the local mall while we waited for the car to be ready. And when it was, they returned to the mall to give us a ride back to the shop.Justin, I am forever grateful for what you and your crew (not to mention your customers) did for us today!Thank you!
Jennifer Johnson
13:50 27 Aug 18
Shaunte Riddle
18:07 22 Aug 18
Best experience I have ever had with an auto body shop! Their customer service, knowledge, communication and promptness was top notch! Thank you Chuck and team for everything! I will forever take my business to autocraft!
E Ruffin
23:20 12 Aug 18
Love this place. Did the job and did it in a timely manner. Very polite and clean. They are the best place for your car repair. I will continue to go back there for my car repairs and. Customer service is the best. They explain everything in detail. From repair to cost.
Chris Sarwine
20:42 16 Jul 18
Efficient and service oriented
shan b
19:35 07 Jul 18
Awesome people!
Kris Dexter
22:08 03 Jul 18
Standard let alone over-the-top customer service aren't an every day occurrence in our area which is why I need to share my overall experience about AutoCraft.Response was timely from point of inquiry, was accommodating to my chaotic schedule, attentive and knowledgeable to the immediate needs of the vehicle, courteous & professional and expressed sincere appreciation for my business. Without work being done yet, I was trying to think of how I could give them more business so I added the car cleaning/detail service.Overall cost of parts and labor were fair. Their work was exceptional and their customer service and follow through from the beginning to end were consistent and amazing. This experience has won 100% of my business. If quality of work, great customer service and having people make you feel like your business is important, please contact Herb or Chuck as I am confident that they will be happy to assist you.
David Kim
21:48 27 Jun 18
Great communication. Miles, the owner, accommodated us on short-notice for a pre-purchase inspection. Initially when I was calling around, and afterwards, he took the time to talk through all the findings, send pictures, and discuss any implications.
Jackson Miller
09:14 17 Jun 18
Wounderful service cheaper then they quoted and on time. They literally gave me a cupcake when I came back for my car. Highly recommend.
Josh Couckuyt
09:33 08 Jun 18
Ariel Ocker
03:59 24 May 18
I came in grumpy and worried and left feeling cheerful thanks to the friendly and prompt service here. They replaced my battery and performed an electrical check at a moments notice.
Jessica Cann
01:50 18 May 18
I wish there was something more than just a review that I could do to show my appreciation, as they helped me in such a huge way. Amazing shop that is operated ethically and efficiently! I will recommend them 100% of the time. Thank you to Chuck and the owner for working with me today. You are so appreciated!!! ❤️
Mark Janson
21:51 16 May 18
Katie MDI Guarisco
15:31 10 May 18
Jeremy Voelker
04:34 22 Apr 18
Was recommended to go to this shop by a friend. The employees, quality work, and their dedication to service are the reason why i will continue to return to AutoCraft for all my future automotive repairs.
Justin Trinka
19:31 20 Apr 18
Connie Hirschel
19:56 18 Apr 18
Were very up front with me and didn't try to talk me into stuff the car didn't need to have done.
Laura Melland
17:05 11 Apr 18
I recently moved to Idaho and was referred to AutoCraft from my mechanic I had in Bellingham WA, who was an amazing mechanic. I have to say they are just as amazing here. Chuck at AutoCraft is always very helpful when I call in and Garrett knows what he is doing when it comes to a hybrid battery. I can't say enough about the quality and friendly service I have received. If you have any issues with a hybrid this is the place to go, I would highly recommend them. I will return as needed they are great!
Patricia Sitton
08:19 30 Mar 18
john c
18:28 29 Mar 18
Ericha Milender
01:16 27 Mar 18
I would recommend auto craft 10 star's!! When my water pump went out on my car today! They got my car in last minute and got it fixed with in a few hours!! Great customer service, best I have seen in town!! Thanks to chuck an your amazing Crue!! Definitely sending everyone I know to you guy's!! Your the best!!
Ann Martinson
15:49 22 Mar 18
We have a 2003 Volvo XC70 wagon. We love it and want to keep it running well so need a solid shop to keep tabs on things and help us with upkeep. We had a shop we loved in the valley that is no longer in business so decided to come to AutoCraft for our future business. First visit they did an overall review and came up with specific answers for a few nagging problems we've lived with for a few years. The staff is awesome and my car is happy. That's all a person can ask for. Thank you!
Elsie Jeffries
05:26 20 Mar 18
Melanie Ray
21:09 19 Mar 18
Very nice people I would recommend this place to everyone
J Douglas Warringer
11:27 17 Mar 18
Jennifer O'Shea
03:56 13 Mar 18
Excellent service and a great environment. Everyone was really nice and I felt like I was in good hands! Thanks again!
Никита Марченко
07:07 11 Mar 18
Great shop,
Thomas Specht
23:17 08 Mar 18
Mago Mago
22:50 05 Mar 18
I'm very pleased with their honest service, and most of all they just added a changing table for babieb a big deal for me thank you!
dcmccabe41
23:07 01 Mar 18
Good work at a fair price
Melanie Ray
17:18 15 Feb 18
Good job but expensive
Charles Finck
03:13 08 Feb 18
Michael Meronek
20:54 18 Jan 18
Top notch auto care.
Brian Melendrez
18:25 08 Jan 18
Alexis Tibbetts
19:01 03 Jan 18
2 hours to get my vehicle diagnosed and fixed!! Very honest people and reasonable prices. Will make this place my go to mechanic shop.
Nikita Marcenco
18:25 02 Jan 18
They are very good. Had my issue with them, will update my reviews after few more visits. Recommend to others.
Kyle Allen
16:38 18 Dec 17
V3NG3FU11 _FRU1T
18:12 16 Dec 17
Jim Edwards
03:38 15 Dec 17
Honest and professional
Jeff F. Olson
05:09 09 Dec 17
Incredible find (and they're just up the street!) Use them!
Michael Bateman
22:36 06 Dec 17
L S
00:27 28 Nov 17
I ended up needing to bring my car in twice in two weeks for unrelated reasons. They did a great job with the repairs and the front desk staff is super friendly! The shuttle is also much appreciated.
Zymph
02:07 29 Oct 17
Staff treated me very well and did not perform services I did not need. They kept in touch with me about what was going on, and prices were fair.They also have a short range courtesy shuttle that was very helpful. I would recommend them to my friends.
Cynthia Barbeau
22:56 12 Oct 17
I have been driving around without blinkers for awhile just using arm signals. Someone recommended AutoCraft to me. Made an appointment and just like that my car's blinkers are working again. They do seem to be the electrical wizards. I would highly recommend them to anyone.
marty mathison
15:11 09 Oct 17
first class operation,. quick affordable, good quality work.
K. M. DUTHIE
06:20 18 Sep 17
Good honest people
Mitchell Clark
05:31 17 Sep 17
I failed my emissions test, so I had to get my car diagnosed and repaired so I could get it registered. I found Autocraft based on their ratings, and I decided to take my car there. The problem that it ended up being had been diagnosed back when I lived in Florida, and I hadn't bothered to deal with it there. But that does mean that I have another quote to compare Autocraft's prices with, and they're very reasonable. The people there are also very friendly, and seem very trustworthy. We had a very pleasant conversation with the person at the desk, and he welcomed us to the area. My hope is that I won't ever have to come here again, and my car will keep running smoothly, but that's never how it works, so if my or my girlfriend's car ever starts having problems, we know exactly where to take it.
Leon Trimble
17:44 12 Sep 17
Jake J
18:21 06 Sep 17
Great customer service
Vanessa Elliott
23:21 01 Sep 17
Took my vehicle in for a 30,000 mile check up today. They gave me a thorough list of everything they checked and took care of any needs my car had. Fairly priced and very friendly employees. They were efficient and did a great job. Thanks guys!
Brian Raschko
20:34 31 Aug 17
As a 2013 fiat 500e (all electric) owner and prior to using Auto Craft for repairs I would use the only fiat dealer in town near the Newport Highway which was too far, too costly and disappointing.After my car freaked out for the second time (after bringing it to the Newport dealer for the same problem) I was told about Auto Craft and not only were they closer to me but they also work on electric vehicles (not just minimal regular maintenance either) and they were nice enough to wait for my car to be towed over close to their closing time.Wen I first took my car to the Newport dealer under warranty for the "problem" they told me nothing was wrong and because my car was jumped prior (I had to to tow it) they couldn't determine what the problem was. They just cleared my error codes and gave me back the car and I even asked if the 12volt battery was bad and they said no. Forward about a week later and the same issue happened and I was left stranded at a charge station for 6 hours but this time I took it to Auto Craft.My warranty expired two days prior...Auto craft had no problem in determining what the issue was and replaced the 12volt battery that was supposedly "fine" and I have had no problems. Though I did pay for the service and would gladly do so again it is irritating that the dealer couldn't figure it out under warranty. Better still it only took less than a day with Auto Craft vs a few days at the dealer and complaints that they had difficulty contacting the California office.I will continue to use Auto Craft for repairs and whatever service needed for my electric car.Good group of people.*thumbs up
JC Moore
04:09 22 Jul 17
I have been going to AutoCraft for years. They are dependable, honest, and capable. Plus, there prices are fair. Love them!!!
Mishayla Sanchez
20:20 18 Jul 17
Robert Stiger
16:55 11 Jul 17
I have had a number of repairs at Autocraft. They are honest, and have done good work each time. It is difficult to find a competent honest work to have your car repaired. This is the place.
Huntley Jennifer
23:47 03 Jul 17
charles off
01:35 29 Jun 17
Great techs that care about their customers needs
Shirley M Brick
01:16 20 Jun 17
Jillian Peters
18:56 09 Jun 17
The best mechanic shop in Spokane, and we've tried quite a few. We have been bringing our vehicles there for years and Justin, Dan and the rest of the team have always treated us fairly and honestly. Their work is impeccable and they don't overcharge. They will always go the extra mile for you.
Jimmy Smith
06:09 09 Jun 17
Tanya Claiborne
23:21 02 Jun 17
Very honest shop. They let you know what the cost is and why. Quality work.
chris milender
23:07 02 Jun 17
Justin was in communication often to keep me informed of vehicle damage and costs. The crew was able to walk me through the damage by showing me the parts replaced. Great mechanics overall.
Vernon Struthers
16:07 23 May 17
GREAT service.
Carla Johnson
15:17 22 May 17
Keith Gilbreth
13:46 22 May 17
jacques lafave
13:54 12 May 17
Fast, friendly and prices are good
theresa hoppen
23:04 11 May 17
Always wonderful, great people, great service. We don't use anyone else for our car repairs!
Sierra Ramos
17:18 10 May 17
They took great care of me and were knowledgeable. I felt confident that my car had gotten taken care of. Fast service.
Kim Lyons
16:51 10 May 17
They were very friendly and the service was real good.
m gilbreth
23:58 02 May 17
Very friendly and knowledgeable. They know what is wrong with your car and will fix it right the first time.
Steven Taylor
06:17 15 Apr 17
Tyler Barlow
04:13 08 Apr 17
Awesome crew who've been there for years. Good people.
Rafael Vargas
20:14 13 Mar 17
Z
15:49 05 Mar 17
Tracy Ireland
17:40 01 Jan 17
Dave and his crew have been my mechanics for more than 20 years. ..great and honest service plus fair pricing have earned my loyalty!
John
22:17 30 Dec 16
Top quality work and great value we have 5 cars we trust to Autocraft!
Craig
02:05 12 Dec 16
Honest and reliable. No unnecessary repairs performed. Top quality workmanship.
Paul Mutton
20:52 08 Dec 16
I don't go to CARS any longer as my last visit entailed a $52 air filter that I did not authorize. Should have had them take it out but what the hell, just won't go there again right? Well, they also changed the oil on that last trip to their establishment... noticed a bit of a leak about three months ago. Some drips on the pavement ya know. Well, my new auto repair guys took a look-see this morning. The oil filter wasn't quite tight enough or the seal hadn't been cleaned when installed by CARS. So I'm thinking it's a good call to never bother with CARS again for sure! Prices always seemed a bit high at CARS too...
Heather Rodin
02:06 17 Jun 16
By far the most superior auto repair shop in all of Spokane, Spokane Valley, and Liberty Lake. I had an issue with my Jeep took it to 3 places then to CARS. CARS was the only place that correctly diagnosed the issue (broken front drive train) and fixed it really fast. I would recommend them to anyone who is looking for an honest and knowledgable auto repair shop.
Mi Reed
16:26 26 Apr 16
A chance meeting at the DMV lead us to CARS. Great folks, cute garage pup, excellent lounge with TV and coffe! Excellent customer service, thank you!
Joseph Brodersen
16:55 24 Feb 16
Valkyrie Jordan
02:40 06 Oct 15
This place treated me with such great customer service and respect, I absolutely have to leave a rave review!My car has 275k+ miles so I know a thing or two about auto repair places. If my car breaks down again I really hope it's near Auto Craft! Chuck was so unbelievably nice, he kept me updated throughout the repair on the status of my car and did a lot of testing on it to make sure I would get home safe and sound. Which it did! They let me know about other things they noticed might need to be replaced soon, which I really appreciate since I commute a lot and don't like finding out when I'm broke down on the side of the freeway!My boyfriend has also been into AutoCraft when his window broke a month or two ago. They remembered his name and his truck down to the make and model because they really do care about their customers! They also gave me a ride back to my house while they were fixing my car.Overall, I highly recommend these guys. Their pricing is very reasonable, they are fast and will get you back on the road making sure you are safe. Thanks guys, I really appreciated your help today!
Wade Rockstrom
02:24 15 Sep 15
Quoted me 1700$ to replace my clutch. Next two shops I call quote 600-900$. Seems like waaaay to big a mark up on parts and labor to me. Will not be going back, ever.
Sheldon Lindberg
21:05 07 Aug 15
These guys are honest, friendly, and they have competitive prices and services. I went in to get my D/S side front window fixed and an evap system diagnosis/repair. They charged almost exactly what my research concluded was a fair deal and they added a 24 month 24k milewarranty..
gene chankler
00:16 30 Jun 14
CARS is by far the most quality auto repair shop I've been to in a long time.I had one of those intermittent problems that is so very hard to fix but CARS didn't beat me up with a maintenance charge every time I brought it back.They were very patient and took my car for a test drive each time I came by.I was impressed how 1) they kept me informed about what they were exploring and 2) that they didn't just start changing out parts without really knowing what was wrong. And finally through their careful analysis they were able to isolate the problem and repair it.In my past I had an auto shop that just kept changing parts (and charging me for them) until the problem went away. After that experience I had the good fortune to find CARS from a friend's referral.CARS confirmed my suspicions that most of those parts didn't need replacing...Ugg!For a quality, high integrity auto mechanic you won't go wrong with CARS. Highly recommended.
Stephanie Olsonawski
15:01 23 Apr 14
I LOVE the service I received from CARS! Dan took care of my 20 year old son who was traveling from Seattle, WA to Billings, MT. I was kept informed of the repairs that were necessary and they were made promptly and efficiently! If I lived closer I would definately use this shop and if I am traveling thru Spokane and need repairs I will call them!!!
Virginia Kneib
17:16 23 Mar 14
The first time I took my car in, they seemed great. They fixed a few problems, did an inspection and gave me a few estimates for future repairs in the amount of $650. They even came to my house and got my car. But shortly after, my car starting acting strangely.Thinking that it was time for the transmission flush they had suggested, I made an appointment. Three weeks after the first repair, I took my car in for this service and suddenly I needed another $1200 worth of repairs done to the automatic steering pump. Not only did I need it done, but my car was going to be pretty much "undriveable" until I got this service.I was highly skeptical that a problem that was not found in the first inspection, suddenly appeared only days after having her serviced. I decided to take her to another shop for a second opinion. I did not tell the second shop anything about what CARS had told me and let them make their own evaluation of the car. They came back with much the same estimate as CARS had the first time (except the transmission service which we had just had done) and suggested $400 worth of work. They noticed a small issue with the automatic steering fluid which they fixed for free as part of the inspection because it only took 10 minutes.After this experience I will never go to CARS again as it seems they are one of those businesses that like to "find" problems that don't exist as soon as they see a woman walk through the door. Thank goodness my husband is more car savvy and knew that they were trying to gauge me!
Antoinette Haraldson
14:30 25 Dec 13
My service was totally awesome.. fast, friendly, professional. As always the service was impeccable. Will never go to another shop for any auto service again.Thanks CARS.. YOUR THE BOMB!!
Tim Dahmen
19:50 08 Oct 13
I have been taking my cars to autcraft for 17 years. They only repair what needs to be repaired and he stands behind his work. They let you know if you can wait on repairs or if they need to be done immediately. I trust Dave implicitly,
Gwen P
19:52 09 Sep 13
These guys are HONEST! They will do the work and do it right. They will let you know what might be coming up and how much it might cost. They will always do their best to help you keep your car in tip-top shape.I have never worried about my car running well since they began maintaining it for me. I always know what to expect and can save and plan for needed upkeep.It is such a relief to know I can always trust them to take good care of my car.
KayCee
17:47 04 Sep 13
Dave and his team have been taking care of my car, Rosie, for years, handling all her routine maintenance and keeping her running tip top. Herb is great at translating “car speak” so their diagnosis of Rosie's occasional mechanical issue makes sense to me. Their estimates are accurate. They understand everyone lives on a budget and they will let you know if something needs to be done “right now”, or if it can wait a bit. They work hard to get you back into your vehicle as quickly as possible. Dave always says the best thing you can do for your car is change the oil regularly. I would add… and take it to Autocraft.
leeo barnett
22:49 16 Jul 13
When I was in school, I had time to do the basic maintenance things on my cars. Changing the oil and spark plugs was no big deal back then. Nowadays me and my girlfriend share driving a subcompact with small wheels that gets good gas mileage, but the engine compartment is so tiny I can hardly fit my hand in there to check the oil. I decided to look for a good auto mechanic that would to the basics for me and not cost too much. Our neighbor Roy told us about CARS and highly recommended them and now I know why. These guys get the job done the way I like it - quick & for a fair price. CARS is great especially if you are on a budget like me and my girlfriend.
Jeff Means
14:52 10 May 13
C.A.R.S. is the epitome of a well-ran local business. They're rates, attention to detail and overall knowledge about the vehicles I bring in to them are second to none. After many years of dealing with other automobile repair shops, I can endorse Dan and his crew completely.These folks respect my time and always seem to do the work in less time than they estimate, even when curves are thrown their way during the repair work they're doing.Over the years, they've earned my trust to work on all three of the vehicles I own.
Tayshiela Hanson
22:47 15 Apr 13
I’m so disappointed in these guys, and I feel so used and dirty it’s not even funny. For a rear differential fluid flush I was charged $400 dollars, but on the original quote given to me it should have been just $300 (at the most). I went to these guys after being to Dishman, Dave Smith, and a few other private shops trying to figure out why I’m feeling vibration in the steering wheel (I have a 2006 Dodge Magnum) of my car. I told them, which was my biggest mistake I think, I’ve been to four different shops and they couldn’t find anything wrong. They had my car all day, at 2ish I received a call, they’re going to lift it and spin to see if they can see anything, and then call me back. I thought that was weird being I’ve never received a call until they found something, but I figured excellent customer service. I finally called them back at 4:30 because they still hadn’t called me back and I need my car the next day for work. They said I need a rear differential flush, but they couldn’t tell me for sure if it would fix my problem. Ok cool. Let’s get this done. Got it done, but no change. Then next morning on my way to work, stopped at my banks ATM machine and my car started to make a noise I’ve never heard before. I called and said I need to bring it back in, when would be a good time. They said anytime after 1:00pm. Turns out they dropped a screw/bolt in my engine. Noise did stop, yeah!! They said my struts and shocks needed to be replaced…Ok. Got the quote.I have a 06 dodge magnum and they said I need both shocks and struts, then quoted me $1238.78. They said it wouldn’t be a problem to do the fronts first and then the backs. I’m a girl and don’t know a thing about cars, but slowly learning. A good friend of mine said, “They’re taking advantage of you and $1200 is just wrong.” So I got on the phone and called around. All I can say is WOW!!!Les schwab gave me a quote of $610 with a lifetime warranty, called Dishman and was given $715. Basically Dishman was the highest. I then had my same friend call them (certified automotive) to get a quote for his 07 Dodge Charger they gave him a quote of $950 (at least his was cheaper). I guess moneys more important to them and not my car.
Katrina McGreevy
01:45 20 Jan 13
Bill took our clunker Olds in for last rites and while Cars wasn't able to raise it from the dead they did tell us how to get more time out of it. We'd taken it to another shop and they passed the initial judgement that it was not worth fixing and that was all they said. Cars went the extra mile and told us it was still safe to drive and did some checks and adjustments and thought we could go another 6 months at least. We'd have to add fluids frequently and watch a few things but that would get us past all the taxes we had coming due in the next month or so. After taxes were paid we could consider a replacement vehicle. They even told us that since it was still running a local wreaking yard would most likely give us $300 or so - we never would've thought of that and were going to give it to the neighbor kid as a project car. We're very pleased we connected with CARS. CARS is a family owned business and time and again we've seen that family owned businesses usually go the extra mile and treat folks right ... CARS is no exception. All I can say is if you need auto repair Spokane, go see CARS.
Dustin K
14:46 10 Jan 13
Buyer Beware- I am very disappointed with this company. I really wanted to like this shop. They were fast getting my car in and out. That is about it. I attempted to use these guys three times and that is all I can take. First I brought my wife's car in for repair last year to do some regular maintenance and check on an oil leak. The repair seemed to go just fine finding out the oil leak was caused by the oil pressure sensor in the back of the motor. I am not an ace mechanic, but I do know my way around cars. The repairs were complete and for a reasonable price too or so it seems. I took the car back in a second time for a strange misfire with the car. Here is where it all goes downhill. They take the car in and run their checks and they call and tell me the battery is worn out and needs to be replaced. They did not mention to me that they already replaced it without asking me. So the battery was around $100 dollars from a local NAPA store. Seemed to be a bit higher than if I bought the battery, but it was only a 30-40 difference with a free install. Diagnostics and checks coasted me around 80 and for a few other misc fees came to a total of $200ish dollars. So I am happy that was the only problem, however when I go pick up the car it misfires again. I needed to show them that it wasn’t running correctly. They decide they want to look at it again. They ended up messing with the spark plug gap on the new plugs I just put in 2 weeks ago and the car was fixed. 2 weeks later and the car was misfiring again. I checked the plug gap and its fine. What ended up being the fix was a set of $33 spark plug wires. The car has been running fine since. I change the oil on my own and I went under the car and it is still leaking oil. How could they say it was fixed when it was still leaking oil? It is a slow leak and I don’t know why they didn't keep checking it. The other thing about this place is the pricing for parts is way off. To give these guys another shot I brought in my junker car to pass emissions, so I had to get at least $150 of repair. They run their checks and price out a few things and I notice something very strange. The prices are way off from what I could buy parts at o'reillys. For example they quoted me an o2 sensor at $150+ dollars. I called up o’reillys and they said that same exact part was $70. They agreed to lower the price, but this wasn’t the first time they quoted me higher than normal prices. Most shops I have been too will mark up some, but usually not over retail prices (because they get a discount at these stores for being a mechanic) that the customer can get on their own. I ran into this same problem when they were quoting me on other fixes for my wife’s car. I did bring this issue up with them, but I kept getting excuses that never really made sense. Never again.
Matt Goll
05:17 31 Aug 12
Very good service, friendly staff, Very detail oriented. They pick up and deliver the vehicle. I use CARS over the dealership where I bought the vehicle.Thanks!
Forrest Fischer
21:35 08 Aug 11
Best Car Repair and Service in Spokane. I've been to several mechanics all around the Spokane Area, and could never find one that I liked. How painfully ironic that I found "Cars" the week before I moved to Seattle. The service and the price was excellent. I even received a follow up call to ensue that everything was working correctly! Save yourself the hassle and visit these guys.
