20:33 22 Nov 21
Had a tuneup and replaced the timing belt and water pump. Service was great, and done promptly. The owner was friendly, and you can tell he cares about not just cars, but his business and customers. I will be back to have them service my car again. That being said, know how much parts cost…I was overcharged for a part, but they made it square by saving me money on the backend after asking to see their invoice for the part, their markup percentage and exactly want brand part they installed. All in all, quality work with friendly service.
22:34 18 Nov 21
02:02 12 Nov 21
Very friendly staff and they worked me in quickly during an emergency. I wish they were masks the whole time though
04:03 28 Oct 21
I want to say these people are the most kindest I was in a bind just started a job and had a hose break I had no money they fixed it for nothing Thanks you were a blessing people just don't help people anymore seems anyways I will never forget what you did for me almost makes loosing the Job anyways a good thing knowing people can be kind people do still care. Blessings to you all.
16:48 16 Oct 21
Very good at what they do. They were the only shop that could get my family van in and fix it almost same day. Chance was very helpful and was willing to help me out a little with the cost of repairs and overall I couldn't thank them enough.
03:56 28 Sep 21
Ladies and Gentlemen DO NOT go anywhere else but here! I promise you, this is the shop to go for general maintenance, check-ups, oil changes, repairs, you name it! Matt is literally amazing, Dave is amazing, everyone is amazing, friendly, and prices are fair and if something is wrong with your car that they found, but you didn't initially bring it in for, they won't force you to fix it or pay right on the spot BUT will let you know for the future or will advise a fix given the extent. I wish I lived here or else this would be my only Mechanic/Shop I'd go to 100,000%. I promise you won't be let down. They also left a very nice note at the end👍🏾.
00:09 07 Sep 21
02:14 29 Jul 21
I've been an Autocraft customer for nearly 20 years. The standard of exceptional customer service has never wavered in all that time. My most recent visit was an emergency with little time to spare and Miles and Matt had me back on the road in short order.Keep checking back, I'll be an Autocraft customer 20 years from now too.
04:19 28 Jul 21
They did a great job with my car, communication was awesome and it was done quickly. Thanks!
19:38 20 Jul 21
Honest repair shop
02:08 09 Jul 21
Did not find the issue with my car that i had originally brought it in for. But sure gave me a list of things that they thought I should fix. Which is fine, but they made me feel like I made up the issue that my car has. So I'll be taking it elsewhere. And as a bonus, they left my steering wheel like this. Thanks!
19:32 30 Jun 21
The service that was done on my truck was done quickly and the staff was very friendly. I'll be recommending Autocraft to my friends. The truck works great now, and any future repairs will be done there.
01:46 29 Jun 21
01:40 29 Jun 21
23:07 23 Jun 21
Always great to deal with work was done fast at excellent will be back again
17:45 23 Jun 21
They took time to listen about the problem I had with my car, checked over my car and fixed the problem. It was all done in a timely manner.
14:28 30 May 21
15:51 03 May 21
Talk about great service, prices on point, service in a timely manner, and a very welcoming environment. I was greeted by Miles and he listen to all my concerns I had for my 08 Scion XB with mileage of 110589. Car was having some starting issues and sounding like it was on it's end of days. Miles explained what might be causing some of the issues and laid out some needed services and what the ball park estimate would be. I had a thought of what the estimate would be in my head. So when he told the price and explained what work would be done I knew my car was in the right place. Services done on my car: Oil change, coolant fluid exchange, replace air filter, replaced cabin air filter, throttle body service, replaced original spark plugs, mount, and balanced all four tires (had winter tires swapped out). Car now drives like new. I had the my car serviced on 04/13/21. This place is awesome and I will continue to take my car here.
16:50 22 Apr 21
Definitely recommend this place very professional and kind people..
15:36 20 Apr 21
21:13 30 Mar 21
Carried my car to be looked over. Got a call saying I needed 2600 done in brake, rotor, and caliper work. Took it to another mechanic who said that all of that was not needed and fixed my brakes for 200. Always get a second opinion
18:37 30 Mar 21
16:18 19 Mar 21
Best auto shop in Spokane Valley!I've been with them since 1988.If you want honesty and quality and friendly people, drive to Autocraft with your needy vehicle. You'll drive back home with the best your car or truck can be!The recent new owners maintained what was started 33 years ago. If you need it done right and at a reasonable cost this is the place to go to! And your repairs will be worth it. Peace of mind is a commodity that AutoCraft provides in abundance!Experience a shop that can't be beat!The smiles will behind all masks!
13:50 21 Jan 21
I have used Autocraft for quite a few years now and have all ways been very happy with the service that they provide. They are very knowledgeable, friendly and professional. This time was no different. Dropped my car off on Thursday, problem diagnosed quickly and found out the parts would be there on Monday or Tuesday, so told them to just keep it until then. So over the weekend my wife and I both end up being diagnosed with COVID. The repairs are finished and they call and let me know. I tell them of our problem and they suggest that they could just deliver it to our house. I agreed and within 30 minutes it’s sitting out front. Going above and beyond is one of the reasons they will be my mechanics for life. Thanks again so very much as you made a bad situation better for us. SS
martin dimuzio (dogpound1975)
23:40 19 Jan 21
00:46 25 Dec 20
The employees are all super personable and well informed. They quoted me over 3000$ less than the dealership for repairs to my civic, and that was worst case scenario. They ended up doing everything I needed, plus other things I wasn’t initially going to get done, for only a bit more than my quote. Other places told me it would take around a week to be done and they had it done in less than two. I’d recommend them to anyone and everyone. 👌🏼
20:44 24 Dec 20
They always do an amazing job! Very quick and affordable. Just all around great people!😊 Highly recommend.
03:31 19 Dec 20
Absolutely fantastic. First time utilizing their services, very impressive. Will definitely be back!
15:25 17 Dec 20
The pride, value, dedication and professionalism Miles and his crew commits in his shop is unmatched. Have been bringing my vehicles here for over 20 years. Dave had begun operation and it now has changed ownership to the perfect hands! Miles has also opened another Autocraft located near Dishman. Thank you for continuing the hard work guys!
17:03 15 Dec 20
I called to see if they could look at my 2020 Subaru my remote start had quit working. I took it to the shop the next day 8am sharp and told them if it was an easy fix okay but that if it wasn't an easy fix don't do it because I didn't want to spend a lot on it, we after 45 minutes of tinkering around with it I was told that they didn't have the right program to fix my 2020 Outback there program was only good up to 2018. They proceeded to write me out a bill telling me I needed to take it to Subaru. Knowing they didn't have the correct program from the beginning they proceeded to charge me $82 and sent me on my way never to return. I felt cheated and still do.Update: The owner Miles called me and showed that he is an excellent owner who cares about preserving the good name of his company. Miles resolved my issue and because of his efforts will be retaining me as a customer.
18:15 09 Dec 20
20:43 07 Dec 20
16:51 30 Nov 20
17:03 26 Nov 20
This place is great. We recently got new tires on our SUV and wanted to get a quality alignment. After researching places in the Valley and reading reviews, we came across AutoCraft. WOW! Very impressed with the service and the detail that was provided regarding our recent alignment. Chuck is amazing to work with. He was very thorough and provided excellent customer service. The business is very clean and you can tell they take pride on staying organized. Pricing is fair, too! Highly recommend.
04:28 13 Nov 20
I like CARS better than my local Ford Maintenance and I drive further to get my maintenance at CARS.
16:59 11 Nov 20
I always take my Prius to AutoCraft, I trust them to offer up to date technology for my hybrid car. It's been comforting to see friendly faces over the last 8 years who know me and my car. I've dropped in to have the code reader plugged into my car in the parking lot, to have my key fob battery changed and called them numerous times for advice when I've got anything weird going on with my car. I trust them completely and I feel safer having them available for my questions.The waiting area is comfortable, the bathroom is clean and they've offered me a loaner car when needed. I've never had such trust in an auto repair business. You won't go wrong using AutoCraft for your auto repair needs.
23:15 07 Nov 20
Took truck in to find out why my truck was having problems starting in the cold mornings it wasnt cold enough over night so started right up they decided to pull.it into the shopto check it out by the time I got there they wanted to charge me $1,100 to replace the fuel pump and another $600 because my water pump was leaking profusely all over their floor and my radiator cap wasn't holding the right pressure what that has to do with what my car not starting I have no idea but they wanted to do that too trucks been home for three days now and there isn't a spot antifreeze anywhere on my parking pad these guys were trying to hose on the bright side when I called him on it they at least in charge me for the diagnostic
19:42 05 Nov 20
Very friendly and keep you informed of what needs to be done.....or not.
17:15 02 Nov 20
take a hike with Daniel
15:48 01 Nov 20
Expensive but fast
01:25 01 Nov 20
The work was done as requested, no surprises.
15:53 29 Oct 20
15:16 28 Oct 20
Great customer service!
20:52 14 Oct 20
Out go-to for the entire household.
19:26 09 Oct 20
This place is very great and trustworthy, the owner, Miles, is a very genuine and kind guy! He treats his staff very well and is well respected by them. Speaking of the knowledgeable technicians, you can count on them to get the work done right! Support small business and go to autocraft!
00:15 01 Oct 20
Excellent customer service, great prices and they have shuttle service!
Jay Dub (Savage Buffalo)
15:06 26 Sep 20
03:03 24 Sep 20
02:18 14 Sep 20
I have worked with Autocraft for years. They are honest and work hard to give great value and I can trust them. I am not a car guy, so I have to trust the honesty of the repair shop. They are outstanding.
20:52 10 Sep 20
Only worked with them for the short time I lived in the area. And wish mechanics everywhere could act like they do. I trust them with my vehicles and was never let down. Never took me on a run around, realistic about my old failing car instead of trying to charge me for work. After getting a new car they pointed out things that could be done but never pressured me to do them. Truly no pressure. I was in control,
00:47 07 Sep 20
23:43 03 Sep 20
I would never take my cars to any other place. AutoCraft is the best there is...the best I've ever dealt with in seven states over 60 years. In addition to the quality, value, professionalism, and punctuality, they know what they are doing, and they are totally honest.
23:19 31 Aug 20
19:53 29 Aug 20
Fixed my squeaky brakes, which 2 different auto shops weren't able to accomplish. Also, had a transmission that lacked power, would shudder at low rpms, and wouldn't shift to the proper gear when it needed an extra boost. Autocraft thought we should try to 'reprogram' the transmission through a GM update, and WOW! Amazing difference in performance! Like a brand new truck! Thanks Chance and all the workers at Autocraft!
18:20 29 Jul 20
My wife and I recently took in our 2013 Subaru Outback to these guys for an oil change and to check out an annoying engine rattle. They were very hospitable and had a shuttle car to drive me back to my house so I didn't have to wait. Maybe took a few hours to do the full inspection before they called to say my car was all ready to go. They fixed the engine rattle due to a heat shield issue and it runs really good now without the annoying rattle. And AutoCraft only charged me for the oil change! So happy with these guys! We will only be taking our cars here for servicing. Highly recommended!
20:29 27 Jul 20
Honest straightforward experience. Great service and very professional.
15:49 23 Jul 20
01:43 14 Jul 20
Fantastic customer service and I appreciate a loaner car when needed.
13:30 23 Jun 20
14:36 17 Jun 20
21:52 13 Jun 20
One of the best shops in town!
15:59 11 Jun 20
So usually I don't give bad reviews but unfortunately with this shop it was so disappointing. My wife took her truck over here and had a over heating issue and after diagnosing it . They went and replaced the radiator, the fan , the thermostat, and the hoses , just to find out out it still had the issue and the job was $1000.00 .... my wife took it back for them to look at it to have it diagnosed... not sure if they diagnosed it properly because after that they told her she needed a new head gasket and that was well over a $3000.00 job ... at that point I'm just thinking this is all bs and they just trying to rob my wife after that . So I said screw that and took it to another shop I trusted. Just to find out these people in this shop jere at autocraft put the thermostat backwards -_- idk if it was a mistake they didn't catch or what but how you go from fixing something and spending $1000 just to say oh it neeeda a new head gasket now . And spend another $3000 to be $4000 in the whole and then go back have them catch it again chsrging us being close to $5000 down the hole sorry i had a bad experience i wouldn't go back they just tried to rob my wifes money or the technician didn't know what he was doing simple.
22:14 05 Jun 20
I’ve been taking my car to AutoCraft since moving to Spokane. I’m always satisfied with the work they do. They let me know which services should be taken care of first and which can wait. Chuck does a great job explaining everything that is being done to my vehicle. I will continue bringing my car to AutoCraft and highly recommend you do too.
17:18 05 Jun 20
Moved here from Florida and had some issues with my boyfriend's car starting. I took it here cautiously due to most shops always wanting to diagnose more and charge more, but I am very impressed by how fair and professional they were. Not to mention, quick! They were great at communicating the problem, process, procedure and didnt pressure us into fixing anything else. So happy I found this place!
22:35 02 Jun 20
14:42 02 Jun 20
22:44 01 Jun 20
22:06 01 Jun 20
I have gone here for years, always gotten a good deal, never have to bring it back for a repeat. Very nice people, they explain everything, answer all your questions.
04:02 18 May 20
I moved to Spokane, WA. from Texas after my home burned down and then my truck began having some starting and dying issues; a few times it died while ridin' down the highway. Certified Auto Repair actually called me to see if I was all right in getting my vehicle into their shop. Not only did they call to check on me, but they actually drove to my place of residence to pick my truck up and drive it to them! There are no words to describe how thankful I am for these people. I would absolutely recommend Certified Automotive over every repair shop I have ever done business with. Thank you all for your time and may God bless you and your families! Layla Kennedy
13:28 10 May 20
Did an excellent job diagnosing and fixing problem. Fast and courteous service.
19:19 02 May 20
The staff at Autocraft are always helpful and knowledgeable, getting in for an appointment or consult is an easy and they are very accommodating to the situation. I've brought several cars over the years to autocraft for simple routine and major repairs, I will continue to bring my vehicles here
02:45 02 May 20
The AutoCraft team has been excellent in every way. They offer great, indepth service at a very reasonable price. But above all, they're extremely professional, and remarkably friendly. Chuck was especially informative.
21:31 27 Apr 20
I've taken two trucks in for some bigger repairs. Each time they were very thorough and punctual. Can definitely trust their diagnosis and repairs. Highly recommend!
13:56 16 Apr 20
They were very concerned with our health in this Covid 19 time. Excellent sanitizing, social spacing and protections. They fit me in on time, offered to pick up my truck and notified me of other truck needs.
20:56 06 Apr 20
02:39 06 Apr 20
Great staff and they do great work.
23:26 27 Mar 20
14:56 27 Mar 20
I have been getting car maintenance at Autocrat for several years. I have taken problems to Autocrat after other mechanics "fixed" the problem and it had to be fixed again. They are always knowledgeable and professional. Their work is first rate and well done. Their prices are fair. Its always cheaper to repair your vehicle than buy a new one.My only concern is that they recommend replacing tires with tread significantly above the wear bars, and changing transmission oil, etc., which may or may not be needed. So there is some selling pressure when you just wanted the brakes fixed.
14:54 26 Mar 20
05:37 24 Mar 20
There’s nothing more comforting than taking your car into a shop where you are treated with respect and honesty! Especially being a single woman and knowing nothing about automotive repair. I was very impressed with the lobby atmosphere and the friendly, caring staff that made sure to answer all of my questions. Highly recommend taking your vehicles here for not only repairs, but also for your routine auto services!
20:15 23 Mar 20
I took my truck in to get some simple work done, only to find out that it was going to be anything but simple.They were great at keeping me informed on the work that needed to be done, and made sure to call any time an additional part was needed or the status changed.What I was most impressed with is the very accurate time frame they gave. First time there and I can see myself going back for an future needs.
19:43 19 Mar 20
19:19 16 Mar 20
Amazing customer service and very kind mechanic and front desk personnel. My girlfriend was parked across the street with a dead battery and they were able to promptly help her out and diagnose the issue with no wait. HIGHLY RECOMMEND
16:16 13 Mar 20
03:18 12 Mar 20
Mark and Terry Rathbun
03:27 08 Mar 20
23:07 07 Mar 20
Totally recommend this shop!! They were amazing to fix my issue and helped ensure my insurance would cover me. I am very grateful for Chuck, he rocks! They even hooked me up with a loaner car so my problem could be resolved even faster. I'll go back to them for all my auto maintenance and repairs now! Finally a great mechanic! 🙂
02:00 05 Mar 20
This particular Olive Garden gets everything right from the start in our opinion. My wife and I frequent this Olive Garden quite often mainly for the soup and salad but we also enjoy a pasta plate occasionally. The hot foods are always the way they are supposed to be "HOT" and they must have great cooks because everything tastes the way it's supposed to "GREAT". We have always enjoyed the servers too, they make our visits fun because they all have a great sense of humor and that's important when we are trying to enjoy our meal and have fun too. Oh yeah, the Calamari is, in our opinion, way better than the Calamari we've often had on the Warf, that would be Fisherman's War in San Francisco. The only thing I would change if I could is the very loud conversations that everyone seems to enjoy when they are eating. But that appears to be the norm everywhere we go to eat these days. I personally have eaten in much quieter Army Mess Halls. Bon' Apetit.
22:38 25 Feb 20
22:12 24 Feb 20
20:32 19 Feb 20
22:14 17 Feb 20
16:49 17 Feb 20
03:08 05 Feb 20
I recommend AutoCraft without hesitation
10:31 03 Feb 20
00:03 30 Jan 20
I must say, I have never come across such an amazing staff at a auto repair shop!! When my mom was stranded with her car overheating, they picked her up and took her home. The kindness that they showed was unbelievable. And when giving the price to having it repaired was absolutely up front and even saying, hey there is more work to be done. With my moms condition, having Pancreatic Cancer, we declined but Chuck gave the most amazing advise..donate it to The Union Gospel Mission. They are storing the car until they will pick it up. Myles and Chuck, thank you from the bottom of my heart. You have a gracious and honest repair shop. Keep up the amazing job!!!
01:28 29 Jan 20
Excellent service! We've taken multiple of our personal vehicles to them. Always honest and upfront about issues and cost. Great communication with good people. From Ryan upfront who is always professional and friendly to Dan, the owner, helpfully driving me from their shop and back to get my car after the appointment.Will always recommend.
02:49 25 Jan 20
00:25 25 Jan 20
Great shop! We found them while looking for a shop that was good with hybrid/electric vehicles. Took us in as a walk in when the Prius started displaying errors. Got the diagnostic done pretty quickly along with a very reasonable quote for a next day new hybrid battery replacement. They shuttled me out to Spokane proper and back to the shop during the process and all of the staff were very friendly. I feel bad, I would have stayed if I knew they'd be so quick to diagnose a walk-in! We are holding off on the big job for the moment, but we'll definitely be coming to this shop for servicing in the future.
19:36 12 Jan 20
The work was professional. The process was easy. I am happy with the result.
03:19 07 Jan 20
06:54 04 Jan 20
18:48 29 Dec 19
07:03 28 Dec 19
Chuck and team treated my wife and I very respectfully. Despite it being a tough financial time for us and having to bear bad news for our car. They were sympathetic and there with no pressure advice. It was a good overall experience despite everything else.
16:42 19 Nov 19
1st class service all the way around!!Eric Eden
00:21 16 Nov 19
I can easily say this is the best service you'll find in town with even better prices. 11/10 recommend!
21:38 30 Oct 19
AWESOME!!!, AWESOME!!!, AWESOME!!!These great group of guys are the epitome of professional customer service and work! Over my short trucking experience I have yet to see a company that really treats you like family and shows it like certified. Highly recommend there services to ANYONE! Big thanks and shout out to Ryan and Steve for there excellence. Hope to see you guys again thanks.
04:30 29 Oct 19
Very friendly and even left a handwritten thank you note just for an oil change. First time I seen that in my life!
Mary Jo Hoisington
16:52 27 Oct 19
05:37 25 Oct 19
Incredible customer service!
20:50 23 Oct 19
Job well done, with no up sell. Thank you.
01:45 23 Oct 19
They are very knowledgeable, helpful and friendly. I have found my mechanic.
16:49 19 Oct 19
Awsome people, honest and quality work
23:31 14 Oct 19
My car wasn't starting and the owner guessed that it might be related to my floor mat being out of place (after I vacuumed it) that was preventing my clutch from making contact with the starting mechanism. He moved the mat and it started right away. As a precaution, he made an appointment for me to bring it in after the weekend to check to see if there were any further problems. I went back and told him that I hadn't had any further issues with it not starting and he said that it sounded like the floor mat placement had been the problem, which apparently has been a common problem with manual transmission Toyotas. He didn't charge me anything for this. Good in my book anytime!
Anna Anderson - Real Estate
21:06 10 Oct 19
Super friendly. Fast and efficient. Wouldn't go anywhere else.
00:38 02 Oct 19
These are great people who do a great job. I highly recommend them.
22:51 01 Oct 19
I'm 78 years old, and have dealt with auto shops for nearly 60 years in seven different states. In each instance I insisted on doing business with an auto shop that was one I could trust to be consumer oriented--honest, trustworthy, fair prices, and extremely competent. I eventually found shops in all those places. However, AutoCraft is clearly the best of them all. No one could do better than to trust their vehicles to AutoCraft as we do our two cars.
16:07 01 Oct 19
Our experience with AutoCraft has been excellent!!
21:29 19 Sep 19
Fast, affordable, knowledgeable.
17:57 09 Sep 19
This shop is great! Had a transmission flush and fuel injection system service, and oil change. They checked everything, which makes them well worth their charge.Service writers are ethical and can communicate.Great shop!
14:34 04 Sep 19
01:23 02 Sep 19
03:37 30 Aug 19
01:55 28 Aug 19
I went in for an oil change last month and the team went above and beyond. It was a great experience for my first time there.
06:00 26 Aug 19
18:14 22 Aug 19
A but pricey, but always worth it! They always make sure that you know the estimate of charges before you drop off your car, and call you before pick up time to let you know what is going on. Their shuttle service is lovely for those that live nearby. I love the touch of a thank you card on my dash afterwards.
06:22 21 Aug 19
I was very pleased with the professionalism and courtesy that the AutoCraft employees and Miles, the service director, showed toward my wife and me. The thoroughness, cleanliness, and completeness of the clutch replacement and transmission repair of my 1994 GMC pickup is greatly appreciated by both of us. The job was completed on time and with no hidden costs. They are a fair and honest auto repair business to work with and I shall take all of my auto repair needs to AutoCraft from now on. Many Thanks Guys...Mike
23:01 16 Aug 19
Great place! Good service! Guys you can trust!
22:22 12 Aug 19
The staff here are awesome. They provide great customer service, do their best to work with you when it comes to your schedule and transportation needs, dont overcharge and they do great work. I would definitely recommend giving AutoCraft a shot!
19:38 04 Aug 19
Locating a safe, reasonable, and trustworthy mechanic is always a super stressful situation especially when you are needing them NOW. Being newer to the area and having bad experiences with every other facet of the city, I was worried about finding a place that I could trust. I was referred by a work friend so I called first thing and was told not only could they get me in next day, but proactively offered a quote, called me back within 4 minutes, and my total was actually below the quite. Wow! auto craft did a phenomenal job. Thank you so much for giving me a place to now call my mechanic 😄
00:25 04 Aug 19
first class operation,. quick affordable, good quality work.
20:20 02 Aug 19
Autocraft is THE BEST example of a mechanic you can possibly find. PERIOD! Honest, fair, detailed, experienced, and professional. Not only are their rates extremely competitive, their capabilities are unmatched. Do yourself a favor and CALL AUTOCRAFT!Stop wasting time googling who you should call to have your vehicle serviced. If they are booked out a couple days, wait a couple days! Thank you Miles, Chuck and the whole team at Autocraft for restoring my faith in automotive technicians/mechanics!
04:18 02 Aug 19
This was my first visit to AutoCraft. They impressed me as being professional friendly and customer oriented. I will definitely be returning for auto maintenance!
20:37 30 Jul 19
My family and I have been going to AutoCraft for years because of the superior level of service and professionalism they offer. My wife recently needed to make a last minute road trip and we wanted to try to get her car in for it's next scheduled maintenance check before she left for peace of mind. Since it's still under warranty, we started with the dealer and, while they would have been able to get it in and done before she left, the price they quoted was outrageous. So I called Chuck at AutoCraft and not only was he able to help me get it done on time but he helped me to save quite a bit over going to the dealer. My family and I have gone to AutoCraft for over 20 years and we will continue to go there because of the trust they've built with us over many years of faithful service.
16:26 29 Jul 19
I found a used Prius that I wanted to purchase and after some research AutoCraft kept showing up as the place to go to have Hybrid's checked over / serviced (they even have a loaner Prius). They did a thorough inspection and confirmed everything was in great condition (they even have several specialized tools to validate strength of the battery). They made it a much easier decision to purchase the car and also provided great customer service 🙂
21:02 28 Jul 19
I had my oil changed this time. I am so impressed with AutoCraft . I had an appt and my car was taken right back. The office is so clean and the staff is just wonderful. I also had a chance, while waiting, to listen to the phone conversations from the person answering the phone. He was so polite and knowledgeable. I would and have given their name and number to my friends who need a good place to go with their cars.
00:51 20 Jul 19
Top-notch outfit. First-class mechanics, excellent work, very professional. My first choice for vehicle repairs.
04:27 16 Jul 19
Fair and honest. As near as I can tell. Don't always like what they have to say regarding recommended maintenance on my older Dodge , but they will present worse case scenarios/recommendations without drama and let me make an informed decision.Emailed and mailed coupons can help take some of the sting out of bills if you remember to hang onto the coupon.Shuttle service is handy and prompt for the most part.I would not hesitate to recommend Autocraft and they have been able to refer me to other dependable shops that they have a working relationship with : auto body and transmission .
23:19 10 Jul 19
Honest, knowledgable and experienced people
16:44 08 Jul 19
Always outstanding service. Friendly caring folks with focused attention to detail who stand by their work!
23:49 03 Jul 19
When the Hybrid Battery in my car went out I thought I was going to have to replace the whole vehicle based off of quotes I'd gotten from other shops around town, super stressful. Then we gave AutoCraft Spokane a call and it all changed. Chuck walked us through several different scenarios and options, taking the time to explain it all and empower us to make the best decision. I felt relieved reading all the detailed reviews and talking to Chuck about their expertise in the field. I was able to bring my car in same day and Autocraft even let me borrow a vehicle so I could still get to work and carry about my life till my car was ready. Thank you Chuck, Colby the Tech, and the rest of the Autocraft team for being knowledgeable, reliable and affordable. I can't recommend this shop enough!!
02:03 03 Jul 19
13:30 01 Jul 19
02:59 25 Jun 19
20:05 13 Jun 19
Best auto shop in the state! Excellent service, super nice staff, going the extra mile is a natural every day thing there. I would recommend anyone needing vehicle service to go there. My new shop for life!
00:07 07 Jun 19
I’ve gone to Certified Auto twice now and have been very pleased with their work. They’re honest and trustworthy. I highly recommend them. Big shout out to Ryan at their front desk, great customer service!
14:58 04 Jun 19
AutoCraft did a complete review of my Suburban in preparation for a long road trip. They made the right recommendations for services and the charges matched the value for the service they provided.
14:19 04 Jun 19
Honest, great customer service and always the best at diagnosing and fixing what is needed on my car.
04:58 02 Jun 19
I would highly recommend Auto Craft! Scheduling my appointment on line was quick and easy. Friendly, professional and efficient staff. They verified what I wanted done and never tried to push additional services. The waiting area is very clean and comfortable. I have already recommended them to family and friends living in Spokane Valley. Call them!
03:46 01 Jun 19
I started going to AutoCraft several years ago with my wife’s previous Subaru. We have since purchased another Subaru which AutoCraft has worked on multiple times unfortunately😏... Hey sometimes you get a moody car right?As much as anyone dreads taking the car to the mechanic these guys make the experience fantastic. I’ve never been treated better by any other shop or business. Honesty, integrity, skilled team... what else could you ask for?Funny thing is I’m in the service business as well and I’ve learned a few things from these guys.Bottom line.. I’m not the easiest customer and these guys have been so good to us. I just can’t say enough, 5 stars is not enough!
06:11 23 May 19
Top notch mechanics that care about your ride.
Dangerous Don't care!
17:05 14 May 19
This place fixed my wrecked car, it drives better than before the accident?
03:30 13 May 19
00:15 03 May 19
Good knowledge mechanical staff
02:45 12 Apr 19
The Gentleman that helped me were very knowledgeable and friendly. They were professional and I did not feel pressured in any way. I feel they went the extra mile to find the problem with my car and made good recommendations!
00:54 10 Apr 19
Great staff, very responsive when I asked for a quote, willing to get me in as soon as possible, which was only a few days out. Very impressed.
21:33 05 Apr 19
The best auto repair shop I have ever been to. Service with integrity and a smile. One would be well served to make Autocraft your regular mechanic.
19:50 05 Apr 19
I had an electrical issue with my Ford Escape and called Chuck. He and his technician evaluated the problem and gave a recommendation to someone who specialized in my particular problem. Even though their shop didn't fix it, his professionalism and time spent by him and his technician are indicators of their work ethic and quality. If I need a shop in the future, AutoCraft will be my first phone call. Thanks, guys.
23:12 04 Apr 19
I went to Autocraft do to a "clunk in my trunk"! I dealt with Chuck Jones..what is great guy! He knew right away what was wrong. I had had my breaks done at another company (big mistake) and they did not put one of the bolts back on the caliper, thus the clunking! Chuck advised that it was NOT safe to drive, so he kept the car and drove me home. Two days later (they had to order the bolt from CA) Mt car was fixed, no more clunking! Didn't charge me for the fix, but did charge the company that did the breaks! Which by the way we're not needed! Anyway, if you are looking for a great place to have your car repaired, look no further! This company is sooooo trustworthy! Thank you Chuck for taking care of my car, and me!!! Hugs, Terry Johnson
15:25 01 Apr 19
00:15 29 Mar 19
This place.. I will not go anywhere else to have work done on my car! Not only do i think think they are the most upstanding/outstanding auto shop but their sincere, caring crew of people there are just no words.They have gone above and beyond for me. And in doing that, for my kids as well and theres no words for my appreciation in that regard.Making sure we have a safe reliable vehicle and being helpful in anyway they can. You cant ask for anything more.Thank you AutoCraft! You bet i will be recommending you to anyone who needs service done on their car!
23:05 26 Mar 19
Great mechanical teamCan do it right. Trustworthy, knowledgeable very friendly.
01:42 26 Mar 19
Fast and affordable
Dangerous Don't care!
13:16 22 Mar 19
I can't believe the GREAT SERVICE & customer service I received when I took my '90 Chevy trk in to get my clutch fixed? They thought it was fixed, called me to pick it up.Paid the damage ($$), drove the trk a couple of miles & the same problem still existed. Called em before I returned home, they said bring it back! They dug a little deeper & found the clutch master cylinder was leaking! The next day, I was called, picked it up and they told me to take it home, try it out & pay us tomorrow for the master cylinder if it still works? No charge for labor, just pay for the part? It worked & I paid em!Herb, Miles, Chuck and the whole crew!KUDOS FOR Y'ALL & THE SHOP!!
22:06 19 Mar 19
Very honest and very good work
20:49 15 Mar 19
These guys are the best in town! They can always get me I right away, always the best customer service, and always honest! I highly suggest giving them a call for any problem your vehicle is having!
18:15 06 Mar 19
17:57 28 Feb 19
I had my car serviced from CARS Automotive Repair Service in Spokane Valley, WA. and I was MORE THAN IMPRESSED!!! Not only were they completely honest with me, in regards to what my car needed, but they informed me step by step, rather than just giving me a list and charging me tons of money. My car took longer to service than anticipated, so they were kind enough to give me a ride to and from where I was staying. I'm an out of towner and they did everything they could to make me feel safe and show me the work that had been done. I HIGHLY RECOMMEND CARS Automotive Repair Service to ANYONE!!! Even though I don't live in Spokane Valley, I DO want to stay in contact with this business. And let's face it, in this day and age, AWESOME SERVICE is hard to come by, but you will NOT REGRET IT WITH CARS Automotive Repair Service!!! THANK YOU SOOO MUCH!!!! =)
14:36 27 Feb 19
if you need a honest mechanic this is the place. they do the job right and they are great about reminders too
06:35 21 Feb 19
04:40 24 Jan 19
23:34 19 Jan 19
Had an odd issue with my truck early in the morning as I was leaving work. I gave them a call and they could get me right in which was exactly what I needed. It took a little over an hour to run a diagnostic and get me all the info they found. The fix was going to take most of the day and they drove me home while it was being fixed. An issue came up with GM (not the shop) and I was unable to get my truck back that day. They offered to set me up with a car for the night until the next day which was a great offer for them to make. The next day, they dropped.my truck off to me at work which was not very close to their shop. The price for the fix was reasonable, but the customer service is outstanding and that alone will have me calling this place my "place to go." I'd highly recommend!
23:27 14 Jan 19
Great and reliable service
11:39 05 Jan 19
13:32 27 Dec 18
Spot on great bunch of people i will return thanks
04:14 19 Dec 18
Would not look for any other car mechanic for all of my car needs. Honest and affordable.2018 update. Ever sense this company has been bought out, customer service gun down dramatically. I came over twice for the repair need and both times left very unhappy. First time due to unprofessional behavior of the estimator, and second time due to unreasonable pricing.
Vanessa Michele Marcus
14:38 11 Dec 18
Truly impeccable customer service with a fast and efficient turnover time! I was beyond pleased with the entire staff but the owner Miles went above and beyond to help us in anyway possible. Honest people who have undoubtedly earned lifelong customers!
16:36 07 Dec 18
I have been taking my vehicles to Autocraft for 5 years or so and I only have one thing to say. I am highly confident you will be glad you took your vehicle to Autocraft. If for nothing else, Herb is great :)!
01:23 29 Nov 18
A couple of years ago I bought a clunker to resurrect and have taken it in to multiple shops in the valley for repairs I didn't have the time to do myself. So far, CARS is the only shop that seemed to want return trips instead of a one time cash grab for repairs. Everybody I've ran into there is friendly, repairs have always been done on schedule, budget, and as advertised. Definitely feel like I'm getting what I pay for there and CARS is now my go-to for auto repair. Thanks guys, look forward to doing business with you in the future.
22:37 28 Nov 18
We have been having all of our cars serviced at Autocraft for 12 years and I would not go anywhere else. I trust them completely with our cars and they have always given us great & honest service. They are the best!
02:57 18 Nov 18
Excellent service and excellent repairs
23:57 09 Nov 18
These guys are top notch! The service is superb, communication is excellent, and the prices are more than reasonable.Honestly, I’m my 24 years of driving and extensive experience with pricey auto repair services, I’ve not found a better outfit.For the same price that a Spokane Subaru dealer quoted me on simply fixing some leaky engine seals, Autocraft repaired my engine, replaced 2 brake rotors, and did my entire 90,000-mile service. On top of that, Autocraft did the work in half the time, with friendly service, and outspoken gratitude for my business.Sure as hell beats the going-through-the-motion defensive posture of my local dealer.I’ll be returning to Autocraft indefinitely for my vehicles.If your ride is out of warranty, don’t go anywhere else. I would also highly recommend them for a second opinion on anything that’s going to cost you.Thanks Autocraft!
18:58 05 Nov 18
Can't get enough of this place, everyone was so kind, professional, knowledgeable and genuine! I appreciate the quality over quantity mindset, I won't go anywhere else.
20:39 02 Nov 18
My husband and I have gone here for years. They are knowledgeable, experienced, and they always do a great job at a fair price. They go out of their way to be helpful. Plus they are all very nice people!
19:46 26 Oct 18
My first visit went very well. I was so pleased with not only the service but the Care they took with my car. I fully intend to be a regular customer. They are also very pleasant to deal with.
17:54 25 Oct 18
I've been using AutoCraft for a few years now, and I'm always happy with the service. I took in both our cars recently for oil changes on back to back mornings and was in and out in under an hour both times. The staff there has always been friendly, knowledgeable and thorough and I really appreciate the peace of mind they provide.
23:22 24 Oct 18
We have been customers at Autocraft for several years and with good reason. I cannot say enough about their quality and workmanship. Each repair is explained in detail; they will quote you the price, explain what is essential and what is optional, and discuss what options you have. They are the most straightforward and honest shop I have ever worked with.
16:17 22 Oct 18
21:15 19 Oct 18
The guys are courteous, detailed in explaining issues, great customer service, they went above and beyond to help and even stayed over to assist with my car issue. I will go back because I found my mechanics! Great group of fellas!!!
15:25 12 Oct 18
My son recommended AutoCraft from his experience there, and I am so happy I followed his suggestion! My car runs beautifully, and I plan to use AutoCraft as my mechanic from now on. Friendly, polite, knowledgeable, and prompt! Thank you so much!
20:00 10 Oct 18
Have always treated me right!! They stand behind their work.
04:33 02 Oct 18
Had a repair that popped up and needed it fixed that day to make a trip out of town. Was referred to CARS and they got me in immediately. They answered every question, and I usually have more questions than most people. They were happy to answer every question and even encouraged me to ask. They even asked me to come in the shop to see some things for myself. Couldn't be happier!!
03:18 28 Sep 18
Justin is very knowledgable and helpful
03:07 31 Aug 18
Justin and his crew are the best!I'm a single mom of 3 and we were headed home to Tacoma when my started overheating. After reaching Spokane, I tried 2 other repair shops with no luck. I was referred to Certified Auto Repair. I explained my situation to Justin and eventhough his schedule was full, he fit my car in. Justin even went as far as calling his other customers to explain my situation and asked to push them back.The repairs on my car was going to take at least 4 hours. They gave the kids and I a ride to the local mall while we waited for the car to be ready. And when it was, they returned to the mall to give us a ride back to the shop.Justin, I am forever grateful for what you and your crew (not to mention your customers) did for us today!Thank you!
13:50 27 Aug 18
18:07 22 Aug 18
Best experience I have ever had with an auto body shop! Their customer service, knowledge, communication and promptness was top notch! Thank you Chuck and team for everything! I will forever take my business to autocraft!
23:20 12 Aug 18
Love this place. Did the job and did it in a timely manner. Very polite and clean. They are the best place for your car repair. I will continue to go back there for my car repairs and. Customer service is the best. They explain everything in detail. From repair to cost.
20:42 16 Jul 18
Efficient and service oriented
19:35 07 Jul 18
22:08 03 Jul 18
Standard let alone over-the-top customer service aren't an every day occurrence in our area which is why I need to share my overall experience about AutoCraft.Response was timely from point of inquiry, was accommodating to my chaotic schedule, attentive and knowledgeable to the immediate needs of the vehicle, courteous & professional and expressed sincere appreciation for my business. Without work being done yet, I was trying to think of how I could give them more business so I added the car cleaning/detail service.Overall cost of parts and labor were fair. Their work was exceptional and their customer service and follow through from the beginning to end were consistent and amazing. This experience has won 100% of my business. If quality of work, great customer service and having people make you feel like your business is important, please contact Herb or Chuck as I am confident that they will be happy to assist you.
21:48 27 Jun 18
Great communication. Miles, the owner, accommodated us on short-notice for a pre-purchase inspection. Initially when I was calling around, and afterwards, he took the time to talk through all the findings, send pictures, and discuss any implications.
09:14 17 Jun 18
Wounderful service cheaper then they quoted and on time. They literally gave me a cupcake when I came back for my car. Highly recommend.
09:33 08 Jun 18
19:38 06 Jun 18
03:59 24 May 18
I came in grumpy and worried and left feeling cheerful thanks to the friendly and prompt service here. They replaced my battery and performed an electrical check at a moments notice.
01:50 18 May 18
I wish there was something more than just a review that I could do to show my appreciation, as they helped me in such a huge way. Amazing shop that is operated ethically and efficiently! I will recommend them 100% of the time. Thank you to Chuck and the owner for working with me today. You are so appreciated!!! ❤️
21:51 16 May 18
Katie MDI Guarisco
15:31 10 May 18
04:34 22 Apr 18
Was recommended to go to this shop by a friend. The employees, quality work, and their dedication to service are the reason why i will continue to return to AutoCraft for all my future automotive repairs.
19:31 20 Apr 18
19:56 18 Apr 18
Were very up front with me and didn't try to talk me into stuff the car didn't need to have done.
17:05 11 Apr 18
I recently moved to Idaho and was referred to AutoCraft from my mechanic I had in Bellingham WA, who was an amazing mechanic. I have to say they are just as amazing here. Chuck at AutoCraft is always very helpful when I call in and Garrett knows what he is doing when it comes to a hybrid battery. I can't say enough about the quality and friendly service I have received. If you have any issues with a hybrid this is the place to go, I would highly recommend them. I will return as needed they are great!
08:19 30 Mar 18
18:28 29 Mar 18
01:16 27 Mar 18
I would recommend auto craft 10 star's!! When my water pump went out on my car today! They got my car in last minute and got it fixed with in a few hours!! Great customer service, best I have seen in town!! Thanks to chuck an your amazing Crue!! Definitely sending everyone I know to you guy's!! Your the best!!
15:49 22 Mar 18
We have a 2003 Volvo XC70 wagon. We love it and want to keep it running well so need a solid shop to keep tabs on things and help us with upkeep. We had a shop we loved in the valley that is no longer in business so decided to come to AutoCraft for our future business. First visit they did an overall review and came up with specific answers for a few nagging problems we've lived with for a few years. The staff is awesome and my car is happy. That's all a person can ask for. Thank you!
05:26 20 Mar 18
21:09 19 Mar 18
Very nice people I would recommend this place to everyone
J Douglas Warringer
11:27 17 Mar 18
03:56 13 Mar 18
Excellent service and a great environment. Everyone was really nice and I felt like I was in good hands! Thanks again!
07:07 11 Mar 18
23:17 08 Mar 18
22:50 05 Mar 18
I'm very pleased with their honest service, and most of all they just added a changing table for babieb a big deal for me thank you!
23:07 01 Mar 18
Good work at a fair price
17:18 15 Feb 18
Good job but expensive
03:13 08 Feb 18
20:54 18 Jan 18
Top notch auto care.
18:25 08 Jan 18
19:01 03 Jan 18
2 hours to get my vehicle diagnosed and fixed!! Very honest people and reasonable prices. Will make this place my go to mechanic shop.
18:25 02 Jan 18
They are very good. Had my issue with them, will update my reviews after few more visits. Recommend to others.
07:02 01 Jan 18
16:38 18 Dec 17
18:12 16 Dec 17
03:38 15 Dec 17
Honest and professional
Jeff F. Olson
05:09 09 Dec 17
Incredible find (and they're just up the street!) Use them!
22:36 06 Dec 17
00:27 28 Nov 17
I ended up needing to bring my car in twice in two weeks for unrelated reasons. They did a great job with the repairs and the front desk staff is super friendly! The shuttle is also much appreciated.
02:07 29 Oct 17
Staff treated me very well and did not perform services I did not need. They kept in touch with me about what was going on, and prices were fair.They also have a short range courtesy shuttle that was very helpful. I would recommend them to my friends.
22:56 12 Oct 17
I have been driving around without blinkers for awhile just using arm signals. Someone recommended AutoCraft to me. Made an appointment and just like that my car's blinkers are working again. They do seem to be the electrical wizards. I would highly recommend them to anyone.
K. M. DUTHIE
06:20 18 Sep 17
Good honest people
05:31 17 Sep 17
I failed my emissions test, so I had to get my car diagnosed and repaired so I could get it registered. I found Autocraft based on their ratings, and I decided to take my car there. The problem that it ended up being had been diagnosed back when I lived in Florida, and I hadn't bothered to deal with it there. But that does mean that I have another quote to compare Autocraft's prices with, and they're very reasonable. The people there are also very friendly, and seem very trustworthy. We had a very pleasant conversation with the person at the desk, and he welcomed us to the area. My hope is that I won't ever have to come here again, and my car will keep running smoothly, but that's never how it works, so if my or my girlfriend's car ever starts having problems, we know exactly where to take it.
17:44 12 Sep 17
02:20 12 Sep 17
Been going to these folks since 2010 very happy with service plus the people and the loaner car is great
18:21 06 Sep 17
Great customer service
23:21 01 Sep 17
Took my vehicle in for a 30,000 mile check up today. They gave me a thorough list of everything they checked and took care of any needs my car had. Fairly priced and very friendly employees. They were efficient and did a great job. Thanks guys!
20:34 31 Aug 17
As a 2013 fiat 500e (all electric) owner and prior to using Auto Craft for repairs I would use the only fiat dealer in town near the Newport Highway which was too far, too costly and disappointing.After my car freaked out for the second time (after bringing it to the Newport dealer for the same problem) I was told about Auto Craft and not only were they closer to me but they also work on electric vehicles (not just minimal regular maintenance either) and they were nice enough to wait for my car to be towed over close to their closing time.Wen I first took my car to the Newport dealer under warranty for the "problem" they told me nothing was wrong and because my car was jumped prior (I had to to tow it) they couldn't determine what the problem was. They just cleared my error codes and gave me back the car and I even asked if the 12volt battery was bad and they said no. Forward about a week later and the same issue happened and I was left stranded at a charge station for 6 hours but this time I took it to Auto Craft.My warranty expired two days prior...Auto craft had no problem in determining what the issue was and replaced the 12volt battery that was supposedly "fine" and I have had no problems. Though I did pay for the service and would gladly do so again it is irritating that the dealer couldn't figure it out under warranty. Better still it only took less than a day with Auto Craft vs a few days at the dealer and complaints that they had difficulty contacting the California office.I will continue to use Auto Craft for repairs and whatever service needed for my electric car.Good group of people.*thumbs up
04:09 22 Jul 17
I have been going to AutoCraft for years. They are dependable, honest, and capable. Plus, there prices are fair. Love them!!!
20:20 18 Jul 17
16:55 11 Jul 17
I have had a number of repairs at Autocraft. They are honest, and have done good work each time. It is difficult to find a competent honest work to have your car repaired. This is the place.
23:28 08 Jul 17
I needed my A/C charged up and called about 30 shops in the Spokane area. Being the week of July 4th everyone was super booked and couldn't get me in until about a week later. Auto Craft picked up and gave me a quote that was a pretty good amount less than the other shops I called. They were also booked but offered to work me in. They got my A/C working and got me on my way in a reasonable amount of time.
23:47 03 Jul 17
01:35 29 Jun 17
Great techs that care about their customers needs
Shirley M Brick
01:16 20 Jun 17
18:56 09 Jun 17
The best mechanic shop in Spokane, and we've tried quite a few. We have been bringing our vehicles there for years and Justin, Dan and the rest of the team have always treated us fairly and honestly. Their work is impeccable and they don't overcharge. They will always go the extra mile for you.
06:09 09 Jun 17
23:21 02 Jun 17
Very honest shop. They let you know what the cost is and why. Quality work.
23:07 02 Jun 17
Justin was in communication often to keep me informed of vehicle damage and costs. The crew was able to walk me through the damage by showing me the parts replaced. Great mechanics overall.
16:07 23 May 17
15:17 22 May 17
13:46 22 May 17
13:54 12 May 17
Fast, friendly and prices are good
23:04 11 May 17
Always wonderful, great people, great service. We don't use anyone else for our car repairs!
17:18 10 May 17
They took great care of me and were knowledgeable. I felt confident that my car had gotten taken care of. Fast service.
16:51 10 May 17
They were very friendly and the service was real good.
23:58 02 May 17
Very friendly and knowledgeable. They know what is wrong with your car and will fix it right the first time.
06:17 15 Apr 17
04:13 08 Apr 17
Awesome crew who've been there for years. Good people.
20:14 13 Mar 17
15:49 05 Mar 17
17:40 01 Jan 17
Dave and his crew have been my mechanics for more than 20 years. ..great and honest service plus fair pricing have earned my loyalty!
22:17 30 Dec 16
Top quality work and great value we have 5 cars we trust to Autocraft!
02:05 12 Dec 16
Honest and reliable. No unnecessary repairs performed. Top quality workmanship.
20:52 08 Dec 16
I don't go to CARS any longer as my last visit entailed a $52 air filter that I did not authorize. Should have had them take it out but what the hell, just won't go there again right? Well, they also changed the oil on that last trip to their establishment... noticed a bit of a leak about three months ago. Some drips on the pavement ya know. Well, my new auto repair guys took a look-see this morning. The oil filter wasn't quite tight enough or the seal hadn't been cleaned when installed by CARS. So I'm thinking it's a good call to never bother with CARS again for sure! Prices always seemed a bit high at CARS too...
02:06 17 Jun 16
By far the most superior auto repair shop in all of Spokane, Spokane Valley, and Liberty Lake. I had an issue with my Jeep took it to 3 places then to CARS. CARS was the only place that correctly diagnosed the issue (broken front drive train) and fixed it really fast. I would recommend them to anyone who is looking for an honest and knowledgable auto repair shop.
16:26 26 Apr 16
A chance meeting at the DMV lead us to CARS. Great folks, cute garage pup, excellent lounge with TV and coffe! Excellent customer service, thank you!
16:55 24 Feb 16
02:40 06 Oct 15
This place treated me with such great customer service and respect, I absolutely have to leave a rave review!My car has 275k+ miles so I know a thing or two about auto repair places. If my car breaks down again I really hope it's near Auto Craft! Chuck was so unbelievably nice, he kept me updated throughout the repair on the status of my car and did a lot of testing on it to make sure I would get home safe and sound. Which it did! They let me know about other things they noticed might need to be replaced soon, which I really appreciate since I commute a lot and don't like finding out when I'm broke down on the side of the freeway!My boyfriend has also been into AutoCraft when his window broke a month or two ago. They remembered his name and his truck down to the make and model because they really do care about their customers! They also gave me a ride back to my house while they were fixing my car.Overall, I highly recommend these guys. Their pricing is very reasonable, they are fast and will get you back on the road making sure you are safe. Thanks guys, I really appreciated your help today!
02:24 15 Sep 15
Quoted me 1700$ to replace my clutch. Next two shops I call quote 600-900$. Seems like waaaay to big a mark up on parts and labor to me. Will not be going back, ever.
21:05 07 Aug 15
These guys are honest, friendly, and they have competitive prices and services. I went in to get my D/S side front window fixed and an evap system diagnosis/repair. They charged almost exactly what my research concluded was a fair deal and they added a 24 month 24k milewarranty..
22:44 31 Oct 14
What a great deal! Their used car pre-inspection is awesome.When my old 'dreadnought' died I knew I needed to go find an updated knock-around car. It's always a tortuous process when you're shopping for junk cars - so easy to get something that dies on the way home!!!Heard about CARS pre-inspection deal for used cars and thought I'd give them a shot to maybe increase my chances of finding a decent 'beater' at an okay price.With their help I avoided 2 really bad choices and found my next 'drive it til the wheels fall off' car.Couldn't be happier with the help they gave in my used car search. Buying used, then give their pre-inspection service a try?
00:16 30 Jun 14
CARS is by far the most quality auto repair shop I've been to in a long time.I had one of those intermittent problems that is so very hard to fix but CARS didn't beat me up with a maintenance charge every time I brought it back.They were very patient and took my car for a test drive each time I came by.I was impressed how 1) they kept me informed about what they were exploring and 2) that they didn't just start changing out parts without really knowing what was wrong. And finally through their careful analysis they were able to isolate the problem and repair it.In my past I had an auto shop that just kept changing parts (and charging me for them) until the problem went away. After that experience I had the good fortune to find CARS from a friend's referral.CARS confirmed my suspicions that most of those parts didn't need replacing...Ugg!For a quality, high integrity auto mechanic you won't go wrong with CARS. Highly recommended.
15:01 23 Apr 14
I LOVE the service I received from CARS! Dan took care of my 20 year old son who was traveling from Seattle, WA to Billings, MT. I was kept informed of the repairs that were necessary and they were made promptly and efficiently! If I lived closer I would definately use this shop and if I am traveling thru Spokane and need repairs I will call them!!!
17:16 23 Mar 14
The first time I took my car in, they seemed great. They fixed a few problems, did an inspection and gave me a few estimates for future repairs in the amount of $650. They even came to my house and got my car. But shortly after, my car starting acting strangely.Thinking that it was time for the transmission flush they had suggested, I made an appointment. Three weeks after the first repair, I took my car in for this service and suddenly I needed another $1200 worth of repairs done to the automatic steering pump. Not only did I need it done, but my car was going to be pretty much "undriveable" until I got this service.I was highly skeptical that a problem that was not found in the first inspection, suddenly appeared only days after having her serviced. I decided to take her to another shop for a second opinion. I did not tell the second shop anything about what CARS had told me and let them make their own evaluation of the car. They came back with much the same estimate as CARS had the first time (except the transmission service which we had just had done) and suggested $400 worth of work. They noticed a small issue with the automatic steering fluid which they fixed for free as part of the inspection because it only took 10 minutes.After this experience I will never go to CARS again as it seems they are one of those businesses that like to "find" problems that don't exist as soon as they see a woman walk through the door. Thank goodness my husband is more car savvy and knew that they were trying to gauge me!
14:30 25 Dec 13
My service was totally awesome.. fast, friendly, professional. As always the service was impeccable. Will never go to another shop for any auto service again.Thanks CARS.. YOUR THE BOMB!!
Cindi Sue Lusung
19:55 01 Nov 13
Best auto repair Spokane has (IMO)!!!Literally drive my cars until they collapse but along the way before they do I take 'em to CARS. I'm hooked on minivans and my latest and greatest Dodge Caravan had a peculiar knock so I dropped by CARS for a quick listen. Leon gave it to me straight - "Time for a new ride, this one is done".I was so bummed to have to go car shopping and lamented to Leon it's just too easy to get a lemon. He said no worries CARS does pre-purchase car inspections to help reduce the chances of getting lemoned! So there was a small bit of good to go with the bad. ;)Thank you CARS for keeping me and my minivans on the road until they just won't go anymore 🙂
19:50 08 Oct 13
I have been taking my cars to autcraft for 17 years. They only repair what needs to be repaired and he stands behind his work. They let you know if you can wait on repairs or if they need to be done immediately. I trust Dave implicitly,
00:58 04 Oct 13
My new best friend for car repairs ... CARS!As a single woman I've been 'had' more times than I care to admit.Abuse days are over since I found CARS. My sister's husband sells professional mechanic's tools and it was his recommendation that connected me with CARS.He said of all the shops he makes sales calls on CARS are 1 of only 3 auto shops in the Spokane area he would take his car to if he didn't fix his own.I'm delighted to get caring service at a fair price and know I'm not buying extras I don't need! Thank you CARS.
19:52 09 Sep 13
These guys are HONEST! They will do the work and do it right. They will let you know what might be coming up and how much it might cost. They will always do their best to help you keep your car in tip-top shape.I have never worried about my car running well since they began maintaining it for me. I always know what to expect and can save and plan for needed upkeep.It is such a relief to know I can always trust them to take good care of my car.
17:47 04 Sep 13
Dave and his team have been taking care of my car, Rosie, for years, handling all her routine maintenance and keeping her running tip top. Herb is great at translating “car speak” so their diagnosis of Rosie's occasional mechanical issue makes sense to me. Their estimates are accurate. They understand everyone lives on a budget and they will let you know if something needs to be done “right now”, or if it can wait a bit. They work hard to get you back into your vehicle as quickly as possible. Dave always says the best thing you can do for your car is change the oil regularly. I would add… and take it to Autocraft.
21:21 26 Aug 13
It's about time I write a shining review for my good buddies at CARS. I've been taking my cars to CARS for over 15 years and I highly recommend their service.Before I met these guys, I had enough time, money and energy to keep my car running in top shape. I used to buy all the tools, parts, fluids, manuals, etc. to do it myself.But for years now, I've had the money but not the time, interest or honestly the energy.So, I'm always glad to pay the guys at CARS to work on my car. They've done a little of everything for me - tune-ups, brakes, tranny, shocks, just about anything to keep a car running well. They always do a great job, good workmanship - better than I would anymore. They've been good with their prices too and always have my car ready when they say they will.Hey Spokane, go to CARS if you want to keep your car running like you would if you had the time to do it yourself.
22:49 16 Jul 13
When I was in school, I had time to do the basic maintenance things on my cars. Changing the oil and spark plugs was no big deal back then. Nowadays me and my girlfriend share driving a subcompact with small wheels that gets good gas mileage, but the engine compartment is so tiny I can hardly fit my hand in there to check the oil. I decided to look for a good auto mechanic that would to the basics for me and not cost too much. Our neighbor Roy told us about CARS and highly recommended them and now I know why. These guys get the job done the way I like it - quick & for a fair price. CARS is great especially if you are on a budget like me and my girlfriend.
14:52 10 May 13
C.A.R.S. is the epitome of a well-ran local business. They're rates, attention to detail and overall knowledge about the vehicles I bring in to them are second to none. After many years of dealing with other automobile repair shops, I can endorse Dan and his crew completely.These folks respect my time and always seem to do the work in less time than they estimate, even when curves are thrown their way during the repair work they're doing.Over the years, they've earned my trust to work on all three of the vehicles I own.
22:47 15 Apr 13
I’m so disappointed in these guys, and I feel so used and dirty it’s not even funny. For a rear differential fluid flush I was charged $400 dollars, but on the original quote given to me it should have been just $300 (at the most). I went to these guys after being to Dishman, Dave Smith, and a few other private shops trying to figure out why I’m feeling vibration in the steering wheel (I have a 2006 Dodge Magnum) of my car. I told them, which was my biggest mistake I think, I’ve been to four different shops and they couldn’t find anything wrong. They had my car all day, at 2ish I received a call, they’re going to lift it and spin to see if they can see anything, and then call me back. I thought that was weird being I’ve never received a call until they found something, but I figured excellent customer service. I finally called them back at 4:30 because they still hadn’t called me back and I need my car the next day for work. They said I need a rear differential flush, but they couldn’t tell me for sure if it would fix my problem. Ok cool. Let’s get this done. Got it done, but no change. Then next morning on my way to work, stopped at my banks ATM machine and my car started to make a noise I’ve never heard before. I called and said I need to bring it back in, when would be a good time. They said anytime after 1:00pm. Turns out they dropped a screw/bolt in my engine. Noise did stop, yeah!! They said my struts and shocks needed to be replaced…Ok. Got the quote.I have a 06 dodge magnum and they said I need both shocks and struts, then quoted me $1238.78. They said it wouldn’t be a problem to do the fronts first and then the backs. I’m a girl and don’t know a thing about cars, but slowly learning. A good friend of mine said, “They’re taking advantage of you and $1200 is just wrong.” So I got on the phone and called around. All I can say is WOW!!!Les schwab gave me a quote of $610 with a lifetime warranty, called Dishman and was given $715. Basically Dishman was the highest. I then had my same friend call them (certified automotive) to get a quote for his 07 Dodge Charger they gave him a quote of $950 (at least his was cheaper). I guess moneys more important to them and not my car.
01:45 20 Jan 13
Bill took our clunker Olds in for last rites and while Cars wasn't able to raise it from the dead they did tell us how to get more time out of it. We'd taken it to another shop and they passed the initial judgement that it was not worth fixing and that was all they said. Cars went the extra mile and told us it was still safe to drive and did some checks and adjustments and thought we could go another 6 months at least. We'd have to add fluids frequently and watch a few things but that would get us past all the taxes we had coming due in the next month or so. After taxes were paid we could consider a replacement vehicle. They even told us that since it was still running a local wreaking yard would most likely give us $300 or so - we never would've thought of that and were going to give it to the neighbor kid as a project car. We're very pleased we connected with CARS. CARS is a family owned business and time and again we've seen that family owned businesses usually go the extra mile and treat folks right ... CARS is no exception. All I can say is if you need auto repair Spokane, go see CARS.
14:46 10 Jan 13
Buyer Beware- I am very disappointed with this company. I really wanted to like this shop. They were fast getting my car in and out. That is about it. I attempted to use these guys three times and that is all I can take. First I brought my wife's car in for repair last year to do some regular maintenance and check on an oil leak. The repair seemed to go just fine finding out the oil leak was caused by the oil pressure sensor in the back of the motor. I am not an ace mechanic, but I do know my way around cars. The repairs were complete and for a reasonable price too or so it seems. I took the car back in a second time for a strange misfire with the car. Here is where it all goes downhill. They take the car in and run their checks and they call and tell me the battery is worn out and needs to be replaced. They did not mention to me that they already replaced it without asking me. So the battery was around $100 dollars from a local NAPA store. Seemed to be a bit higher than if I bought the battery, but it was only a 30-40 difference with a free install. Diagnostics and checks coasted me around 80 and for a few other misc fees came to a total of $200ish dollars. So I am happy that was the only problem, however when I go pick up the car it misfires again. I needed to show them that it wasn’t running correctly. They decide they want to look at it again. They ended up messing with the spark plug gap on the new plugs I just put in 2 weeks ago and the car was fixed. 2 weeks later and the car was misfiring again. I checked the plug gap and its fine. What ended up being the fix was a set of $33 spark plug wires. The car has been running fine since. I change the oil on my own and I went under the car and it is still leaking oil. How could they say it was fixed when it was still leaking oil? It is a slow leak and I don’t know why they didn't keep checking it. The other thing about this place is the pricing for parts is way off. To give these guys another shot I brought in my junker car to pass emissions, so I had to get at least $150 of repair. They run their checks and price out a few things and I notice something very strange. The prices are way off from what I could buy parts at o'reillys. For example they quoted me an o2 sensor at $150+ dollars. I called up o’reillys and they said that same exact part was $70. They agreed to lower the price, but this wasn’t the first time they quoted me higher than normal prices. Most shops I have been too will mark up some, but usually not over retail prices (because they get a discount at these stores for being a mechanic) that the customer can get on their own. I ran into this same problem when they were quoting me on other fixes for my wife’s car. I did bring this issue up with them, but I kept getting excuses that never really made sense. Never again.
05:17 31 Aug 12
Very good service, friendly staff, Very detail oriented. They pick up and deliver the vehicle. I use CARS over the dealership where I bought the vehicle.Thanks!
21:35 08 Aug 11
Best Car Repair and Service in Spokane. I've been to several mechanics all around the Spokane Area, and could never find one that I liked. How painfully ironic that I found "Cars" the week before I moved to Seattle. The service and the price was excellent. I even received a follow up call to ensue that everything was working correctly! Save yourself the hassle and visit these guys.